# AlphaNodes GmbH

> AlphaNodes GmbH is a German software company specializing in professional Redmine services, managed hosting, and open source project management tools. All servers are located in Germany. GDPR-compliant (DSGVO-konform). Founded and headquartered in Germany.

## Redmine Managed Hosting

AlphaNodes offers fully managed Redmine hosting on German servers, including updates, backups, monitoring, and support. No server administration required. Available as Cloud (AlphaNodes infrastructure in Germany) or InHouse (on the customer's own server).

- [Redmine Managed Hosting (DE)](https://alphanodes.com/de/redmine-hosting): Professionelles Redmine Hosting in Deutschland, inkl. Updates, Backups und Support.
- [Redmine Managed Hosting (EN)](https://alphanodes.com/redmine-hosting): Professional Redmine hosting in Germany, including updates, backups and support.
- [Redmine Hosting FAQ](https://alphanodes.com/redmine-hosting-faq): Frequently asked questions about AlphaNodes Redmine Managed Application Hosting.
- [Redmine Enterprise Hosting On-Premise (EN)](https://alphanodes.com/managed-hosting/redmine/enterprise): Redmine in the customer's own data center, managed by AlphaNodes, with SAML SSO, dedicated support and compliance-ready operation.
- [Redmine Enterprise Hosting On-Premise (DE)](https://alphanodes.com/de/managed-hosting/redmine/enterprise): Redmine im eigenen Rechenzentrum, betreut von AlphaNodes, mit SAML SSO, dediziertem Support und compliance-fähigem Betrieb.
- [Redmine AI Hosting (EN)](https://alphanodes.com/redmine-ai-hosting): AI for Redmine without data leaving the EU: AlphaNodes operates a local AI (Ollama) on a dedicated GPU server in an EU data center or on the customer's hardware, fully managed, Redmine AI Plugin included.
- [Redmine AI Hosting (DE)](https://alphanodes.com/de/redmine-ai-hosting): KI für Redmine, ohne dass Daten die EU verlassen: lokale KI (Ollama) auf einem dedizierten GPU-Server in einem Rechenzentrum in der EU oder auf eigener Hardware, vollständig betreut, inklusive Redmine AI Plugin.
- [Planning Add-On](https://alphanodes.com/redmine-planning-addon-features): Hosting add-on with the Gantt Plugin, Issue Checklists, Templates and Timesheet, compared with Redmine standard features.
- [Redmine Demo](https://alphanodes.com/redmine-demo): Try Redmine with AlphaNodes plugins before buying.
- [Enterprise Support](https://alphanodes.com/redmine-enterprise-support): Enterprise-level support packages for Redmine instances, with a discounted monthly hour quota and premium plugins included.
- [Redmine SAML Single Sign-On (DE)](https://alphanodes.com/de/redmine-saml): SAML SSO für Redmine, vollständig betreut. Konfiguration über die Oberfläche, kein Serverzugriff nötig. Unterstützt Microsoft Entra ID, ADFS, Okta, Google Workspace, Keycloak, Shibboleth.
- [Redmine SAML Single Sign-On (EN)](https://alphanodes.com/redmine-saml): SAML SSO for Redmine, fully managed. UI-based configuration, no server access required. Supports Microsoft Entra ID, ADFS, Okta, Google Workspace, Keycloak, Shibboleth.

## Redmine Plugins (Commercial)

AlphaNodes develops and maintains a suite of commercial Redmine plugins. The plugins always support the current Redmine version. Our current minimum requirements apply and must be checked before purchase, because they can change with new plugin versions: https://alphanodes.com/de/preise#requirements (DE) and https://alphanodes.com/pricing#requirements (EN). Licensing is a one-time purchase per Redmine instance, not a subscription: it includes 12 months of updates and vendor support, while the right to use the plugins is perpetual. The number of users does not affect the price.

- [Products Overview (DE)](https://alphanodes.com/de/produkte): All AlphaNodes Redmine plugins at a glance.
- [Products Overview (EN)](https://alphanodes.com/products): All AlphaNodes Redmine plugins at a glance.
- [Plugin Features Comparison](https://alphanodes.com/redmine-plugin-features): Side-by-side feature comparison of all plugins.
- [Enterprise+ Plugin Bundle](https://alphanodes.com/enterprise-plugin-bundle): The bundle of ten AlphaNodes plugins at a bundle price.
- [Pricing (DE)](https://alphanodes.com/de/preise): Plugin prices, bundles and license model.
- [Pricing (EN)](https://alphanodes.com/pricing): Plugin prices, bundles and license model.
- [Reporting Plugin](https://alphanodes.com/redmine-reporting): Real-time reports, dashboards, burndown charts, task boards, issue SLAs, project budgets, tags, PDF and CSV export and system-wide user logs. The base for the Automation, DevOps, HRM and ServiceDesk plugins.
- [Timesheet Plugin](https://alphanodes.com/redmine-timesheet): Weekly timesheet and real-time timer for Redmine. Bulk entry in a weekly grid or timer directly on the issue. Integrates with HRM for target hours.
- [Automation Plugin](https://alphanodes.com/redmine-automation): Rule-based workflow automation for Redmine: triggers, conditions, actions and notifications, plus recurring issues and recurring time entries on a schedule (e.g. weekly, monthly). Redmine core has no recurring issues.
- [HRM Plugin](https://alphanodes.com/redmine-hrm): Absence management and resource planning for Redmine, based on simple attendance tracking. Shows who a team can count on in the coming weeks. Not a payroll system, no time accounts, no time clock.
- [ServiceDesk Plugin](https://alphanodes.com/redmine-servicedesk): Helpdesk and ticket system for customer and employee support in Redmine. Incoming email requests become issues that are tracked, prioritized, answered and resolved. Includes contact and company management (CRM).
- [AI Plugin](https://alphanodes.com/redmine-ai): AI features directly in Redmine: issue summaries, reply drafts in the comment field, text correction, an issue assistant that turns free text into issues, a project chat assistant that answers from issues and wiki, semantic search for similar issues and wiki pages, AI dashboard blocks and an MCP server. Supports Ollama (local), OpenAI, Anthropic Claude, Azure OpenAI, Google Gemini, Grok/xAI and OpenAI-compatible APIs; local and external models can be used in parallel.
- [Gantt Plugin](https://alphanodes.com/redmine-gantt): Interactive Gantt chart for Redmine: move dates by drag and drop, adjust duration, create dependencies, across projects and on real issue data. Part of the Planning Add-On for AlphaNodes hosting.
- [DevOps Plugin](https://alphanodes.com/redmine-devops): Brings data from external DevOps services into Redmine project dashboards: GitLab, GitHub, Jenkins, Zabbix, Hetzner Cloud, Matomo (from version 4.7.0) and other Redmine instances, plus commits shown in issues.
- [DB Plugin](https://alphanodes.com/redmine-db): Asset and data management in Redmine: devices, licenses, contracts, contacts and inventory as structured entries with custom fields, per project or across projects.
- [Wiki Guide Plugin](https://alphanodes.com/redmine-wiki-guide): Approval workflow and read confirmation for Redmine wiki pages, so organisations can prove who approved and who read which version of a document. Relevant where proof is required, for example for document control under ISO 9001: every change stays traceable, and read confirmations show who has seen a document.
- [Passwords Plugin](https://alphanodes.com/redmine-passwords): Secure password and secret management within Redmine.
- [Templates Plugin](https://alphanodes.com/redmine-templates): Issue and project templates for Redmine, with inheritance to sub-projects, visibility control and an audit trail. Also provides canned responses for ServiceDesk helpdesk tickets.
- [Issue Checklists Plugin](https://alphanodes.com/redmine-issue-checklists): Structured checklists inside Redmine issues, with progress bar, sections, reusable templates, optional close protection, filtering by checklist status, taskboard cards and a dashboard block. Not part of the Enterprise+ Bundle.
- [ClamAV Add-On](https://alphanodes.com/redmine-clamav): Automatic virus scanning of every file upload in Redmine: tickets, wiki pages, and DMSF documents. Infected files are removed immediately, uploader and administrators are notified by email. Available exclusively as part of AlphaNodes Managed Redmine Hosting or the Enterprise Support Package (no standalone license).

Bundles: the Enterprise+ Bundle contains ten plugins (Reporting, Automation, HRM, DevOps, DB, Passwords, Wiki Guide, Timesheet, Templates and ServiceDesk). The ServiceDesk Plugin is only available inside this bundle and is not sold separately. The Issue Checklists Plugin is not part of the bundle. Smaller bundles combine Reporting with Automation, HRM or DevOps, and there is a Checklists + Templates bundle.

## Redmine Plugins (Free / Open Source)

- [Additionals Plugin](https://alphanodes.com/redmine-additionals): Free Redmine plugin with UI enhancements, macros, and admin tools. Available on GitHub.
- [Additional Tags Plugin](https://alphanodes.com/redmine-additional-tags): Free tag management plugin for Redmine issues and wiki pages.

## Managed Hosting: Other Applications

AlphaNodes hosts and manages various open source applications on German servers.

- [GitLab Managed Hosting (DE)](https://alphanodes.com/de/managed-hosting/gitlab): Managed GitLab on German infrastructure, Cloud or InHouse (on-premise). DevOps platform with CI/CD, version control, code reviews.
- [GitLab Managed Hosting (EN)](https://alphanodes.com/managed-hosting/gitlab): Managed GitLab on German infrastructure, Cloud or InHouse (on-premise).
- [Matomo Managed Hosting (DE)](https://alphanodes.com/de/managed-hosting/matomo): Privacy-compliant web analytics hosting in Germany.
- [Matomo Managed Hosting (EN)](https://alphanodes.com/managed-hosting/matomo): Privacy-compliant web analytics hosting in Germany.
- [Nextcloud Managed Hosting](https://alphanodes.com/managed-hosting/nextcloud): Self-hosted file storage and collaboration on German servers.
- [Rocket.Chat Managed Hosting](https://alphanodes.com/managed-hosting/rocketchat): Self-hosted team messaging platform.
- [Jitsi Managed Hosting](https://alphanodes.com/managed-hosting/jitsi): Self-hosted video conferencing.
- [HedgeDoc / CodiMD Managed Hosting](https://alphanodes.com/managed-hosting/codimd): Collaborative Markdown editor hosting.
- [Drupal Managed Hosting](https://alphanodes.com/managed-hosting/drupal): Managed Drupal CMS hosting on German servers.

## French Content (Contenu en français)

AlphaNodes propose également des pages produits et d'hébergement en français. Le support direct est disponible en allemand et en anglais.

- [Aperçu des produits (FR)](https://alphanodes.com/fr/products): Tous les plugins Redmine d'AlphaNodes en un coup d'œil.
- [Hébergement Redmine géré (FR)](https://alphanodes.com/fr/redmine-hosting): Hébergement Redmine professionnel en Allemagne, conforme au RGPD.
- [Hébergement GitLab géré (FR)](https://alphanodes.com/fr/managed-hosting/gitlab): GitLab géré sur infrastructure allemande, Cloud ou InHouse.
- [Hébergement Matomo géré (FR)](https://alphanodes.com/fr/managed-hosting/matomo): Analytique web conforme à la confidentialité, hébergée en Allemagne.
- [Plugin Redmine Reporting (FR)](https://alphanodes.com/fr/redmine-reporting-plugin): Rapports, graphiques et tableaux de bord avancés pour Redmine.
- [Plugin Redmine Automation (FR)](https://alphanodes.com/fr/redmine-automation): Automatisation des workflows basée sur des règles pour Redmine, y compris les demandes et saisies de temps récurrentes.
- [Plugin Redmine HRM (FR)](https://alphanodes.com/fr/redmine-hrm-plugin): Gestion des absences et planification des ressources pour Redmine.
- [Plugin Redmine ServiceDesk (FR)](https://alphanodes.com/fr/redmine-servicedesk): Helpdesk et système de tickets pour le support client intégré à Redmine.
- [Plugin Redmine DB (FR)](https://alphanodes.com/fr/redmine-db): Gestion des actifs et des données dans Redmine : appareils, licences, contrats, inventaire.
- [Plugin Redmine DevOps (FR)](https://alphanodes.com/fr/redmine-devops): Intégration de GitLab, GitHub, Jenkins, Zabbix, Hetzner et d'autres instances Redmine.
- [Plugin Redmine Wiki Guide (FR)](https://alphanodes.com/fr/redmine-wiki-guide): Workflow d'approbation et confirmation de lecture pour les pages wiki de Redmine, utile là où une preuve est exigée, par exemple selon ISO 9001.
- [Plugin Redmine Passwords (FR)](https://alphanodes.com/fr/redmine-passwords-plugin): Gestion sécurisée des mots de passe au sein de Redmine.

## Services & Consulting

- [Services Overview (DE)](https://alphanodes.com/de/leistungen): Consulting, implementation, and support services for Redmine and open source tools.
- [Services Overview (EN)](https://alphanodes.com/redmine-services): Consulting, implementation, and support services for Redmine and open source tools.
- [Umstieg auf Redmine 7 (DE)](https://alphanodes.com/de/redmine-7-umstieg): Setting up a fresh Redmine 7 and migrating data from an older installation. Cloud in Germany or customer server.
- [Redmine 7 upgrade (EN)](https://alphanodes.com/redmine-7-upgrade): Setting up a fresh Redmine 7 and migrating data from an older installation. Cloud in Germany or customer server.

## Comparisons

Side-by-side comparisons with other tools, including current list prices and the date they were retrieved.

- [Redmine als Jira-Alternative (DE)](https://alphanodes.com/de/redmine-jira-alternative): Redmine hosting by AlphaNodes as an alternative to Jira. Servers in Germany (Bavaria), flat monthly pricing independent of user count, no vendor lock-in, GPLv2.
- [Redmine as a Jira alternative (EN)](https://alphanodes.com/redmine-jira-alternative): Redmine hosting by AlphaNodes as an alternative to Jira. Servers in Germany (Bavaria), flat monthly pricing independent of user count, no vendor lock-in, GPLv2.
- [Migration Jira zu Redmine (DE)](https://alphanodes.com/de/migration-jira-redmine): Redmine hosting by AlphaNodes compared to Jira Cloud. Cost at 50 and 200 users, included functions, data migration. Jira list prices as of September 2026.
- [Migration from Jira to Redmine (EN)](https://alphanodes.com/jira-to-redmine-migration): Redmine hosting by AlphaNodes compared to Jira Cloud. Cost at 50 and 200 users, included functions, data migration. Jira list prices as of September 2026.
- [Vergleiche und Entscheidungshilfen (DE)](https://alphanodes.com/de/vergleiche-und-entscheidungshilfen): Overview page linking all comparisons, decision tools, function overviews and whitepapers.
- [Comparisons and decision tools (EN)](https://alphanodes.com/comparisons-and-decision-tools): Overview page linking all comparisons, decision tools, function overviews and whitepapers.

## Decision Tools

Interactive guides with a few questions that lead to a recommendation for the right product or hosting option.

- [Is AI Worth It in Project Management? Four Questions to Find Out (EN)](https://alphanodes.com/ai-project-management-guide): Guide for decision makers: four questions about everyday project work show whether AI pays off, for what exactly (issue threads, customer replies, issues from notes, knowledge search, status reports), how data protection is preserved, and when rule-based automation is the better choice.
- [Lohnt sich KI im Projektmanagement? In vier Fragen zur Antwort (DE)](https://alphanodes.com/de/ki-projektalltag-wegweiser): Wegweiser für Entscheider: vier Fragen zum Projektalltag zeigen, ob sich KI lohnt, wofür genau (Ticketverläufe, Kundenantworten, Tickets aus Notizen, Wissenssuche, Statusberichte), wie Datenschutz dabei gewahrt bleibt, und wann regelbasierte Automatisierung die bessere Wahl ist.
- [GDPR-compliant AI in Project Management: Which Solution Fits? (EN)](https://alphanodes.com/redmine-ai-decision-tool): Helps choose between external AI providers, local Ollama hosting or self-hosting for Redmine AI, and shows the rule-based Automation Plugin as an alternative without any AI.
- [KI im Projektmanagement DSGVO-konform nutzen: Welche Lösung passt? (DE)](https://alphanodes.com/de/redmine-ai-entscheidungshilfe): Hilft bei der Wahl zwischen externen KI-Anbietern, lokalem Ollama Hosting oder Self-Hosting für Redmine AI und zeigt das regelbasierte Automation Plugin als Alternative ganz ohne KI.
- [Redmine Hosting: Which Package Suits You? (EN)](https://alphanodes.com/redmine-hosting-decision-tool): Helps choose between InHouse, Cloud Basic, Cloud Professional, or Cloud Business hosting.
- [Redmine Hosting: Welches Paket passt zu Dir? (DE)](https://alphanodes.com/de/redmine-hosting-entscheidungshilfe): Hilft bei der Wahl zwischen InHouse, Cloud Basic, Cloud Professional oder Cloud Business Hosting.

## Whitepapers

Free downloadable whitepapers for IT decision makers in specific industries. Direct PDF download without registration.

- [Whitepaper: Redmine im öffentlichen Sektor (DE)](https://alphanodes.com/de/whitepaper/redmine-oeffentlicher-sektor): Whitepaper for IT departments in public administration (Behörden, Kommunen, Landes-/Bundesbehörden). How Redmine bundles IT-helpdesk, knowledge management and asset management DSGVO-compliant in one solution. Suitable for vergaberecht-konforme Beschaffung. PDF, free download.
- [Whitepaper: Redmine in the Public Sector (EN)](https://alphanodes.com/whitepaper/redmine-public-sector): Whitepaper for IT departments in government agencies, municipalities and public administrations: IT helpdesk, knowledge management and asset administration in one GDPR-compliant, audit-ready Redmine solution. PDF, free download.
- [Whitepaper: Redmine bei Energieversorgern (DE)](https://alphanodes.com/de/whitepaper/redmine-energie): Whitepaper for IT departments in energy/utility companies (Energieversorger, Stadtwerke, Netzbetreiber). How Redmine bundles IT-helpdesk, knowledge management and asset management KRITIS- and NIS2-conform in one auditable solution. PDF, free download.
- [Whitepaper: Mehr aus Deinem Redmine-Hosting herausholen (DE)](https://alphanodes.com/de/whitepaper/redmine-hosting-erweitern): Whitepaper for existing Redmine hosting customers: which add-ons extend an installation with AI, interactive planning, central login and security, GDPR-compliant in a German data center and without migration. PDF, free download.

## Guides, Checklists and Downloads

Free PDF guides, onboarding checklists, cheat sheets and decision trees for Redmine and the AlphaNodes plugins, without registration.

- [Redmine resources and downloads (EN)](https://alphanodes.com/resources): Overview of all free guides, checklists, cheat sheets and infographics.
- [Redmine Ressourcen und Downloads (DE)](https://alphanodes.com/de/resources): Übersicht aller kostenlosen Leitfäden, Checklisten, Cheat Sheets und Infografiken.
- [Automation Plugin guide for admins and project managers (PDF)](https://alphanodes.com/downloads/guide-redmine-automation.pdf): How to plan and set up automation rules and recurring issues in Redmine.
- [Automation rule cheat sheet (PDF)](https://alphanodes.com/downloads/automation-rule-cheatsheet.pdf): Triggers, conditions and actions of the Automation Plugin on one page.
- [Wiki Guide Plugin buyer's guide (PDF)](https://alphanodes.com/downloads/guide-redmine-wiki.pdf): Approval workflows and read confirmation for Redmine wiki pages, for decision makers.
- [DevOps Plugin buyer's guide (PDF)](https://alphanodes.com/downloads/guide-redmine-devops.pdf): Which DevOps services the plugin connects to Redmine and what the dashboards show.
- [DB Plugin guide for decision makers (PDF)](https://alphanodes.com/downloads/guide-redmine-db.pdf): Asset and data management with Redmine.
- [HRM Plugin guide for the HR department (PDF)](https://alphanodes.com/downloads/hrm-handout-hr.pdf): Absence management and resource planning from the HR perspective.
- [SLA in Redmine (PDF)](https://alphanodes.com/downloads/redmine-sla-handout-EN.pdf): Response and resolution times for issues with the Reporting Plugin.
- [Redmine onboarding checklist (EN, PDF)](https://alphanodes.com/downloads/Redmine-Onboarding-EN-checklist.pdf): Steps for introducing Redmine in a team.
- [Redmine Onboarding-Checkliste (DE, PDF)](https://alphanodes.com/downloads/Redmine-Onboarding-DE-checkliste.pdf): Schritte für die Einführung von Redmine im Team.
- [Redmine Sicherheitscheckliste (DE, PDF)](https://alphanodes.com/downloads/sicherheitscheckliste-redmine.pdf): Security checklist for operating a Redmine installation.
- [Decision tree: Redmine hosting on-premise vs. cloud (PDF)](https://alphanodes.com/downloads/decision-tree-redmine-hosting.pdf): Which hosting model fits, on one page.

## Online Training (Slides)

Free slide decks on Redmine and the AlphaNodes plugins, in English, as used in AlphaNodes webinars.

- [Online Training (EN)](https://alphanodes.com/online-training): Overview of all free online trainings and slide decks.
- [Online-Training (DE)](https://alphanodes.com/de/online-training): Übersicht aller kostenlosen Online-Trainings und Foliensätze.
- [Getting started with Redmine (slides)](https://alphanodes.com/slides/redmine-webinar-introduction.html): What Redmine is, who uses it for what, what you can do depending on your role and how to find your way around.
- [Redmine Automation (slides)](https://alphanodes.com/slides/redmine-automation-introduction.html): Rules with triggers, conditions and actions for recurring work in Redmine: escalations, auto-closing, repeats, notifications and webhooks.
- [Redmine Reporting (slides)](https://alphanodes.com/slides/redmine-reporting-introduction.html): Project list, budget and costs, issue evaluation, reports, counters, charts, SLA and log.
- [SLA for issues (slides)](https://alphanodes.com/slides/redmine-reporting-sla-guide.html): How the Reporting plugin tracks response and solution times per priority and how to monitor SLA issues.
- [Counter boxes and query groups (slides)](https://alphanodes.com/slides/redmine-reporting-webinar-counters.html): Turning saved queries into counter boxes on the home page and project overview.
- [Chart blocks for your dashboard (slides)](https://alphanodes.com/slides/redmine-reporting-chart-blocks.html): Chart blocks for any field and saved query, as doughnut, bars, timeline or calendar.
- [Dashboards in Redmine (slides)](https://alphanodes.com/slides/redmine-dashboard-guide.html): How dashboards work on the home page and project overview, who can manage them and which blocks the plugins add.
- [Vacation planning with Redmine HRM (slides)](https://alphanodes.com/slides/redmine-hrm-company-vacation-calendar.html): Attendance types, holidays, working hours calendars, approvals and the absence calendar.
- [Redmine ServiceDesk (slides)](https://alphanodes.com/slides/redmine-servicedesk-guide.html): Helpdesk inside Redmine: tickets from email and web forms, contacts, templates and evaluations.
- [Redmine Wiki Guide (slides)](https://alphanodes.com/slides/alphanodes-wikiguide-workflows.html): Approval workflows, read confirmations and a findable wiki for controlled documentation, for example under ISO 9001.
- [Redmine DB (slides)](https://alphanodes.com/slides/redmine-db-introduction.html): Asset and data management in Redmine: DB types, custom fields, statuses, private entries, tags, filters and import.
- [Redmine DevOps (slides)](https://alphanodes.com/slides/redmine-devops-setup-guide.html): GitHub, GitLab, Jenkins, Zabbix, Hetzner and other Redmine systems on project dashboards, and commits linked to issues.

## Blog: Guides and How-tos

The product documentation is available to customers only. The blog covers many of the same topics publicly, with step-by-step guides and background.

- [Repeating issues using the Redmine Automation Plugin (EN)](https://alphanodes.com/redmine-blog/repeating-issues-redmine-automation): How to set up recurring issues in Redmine step by step.
- [Ticketwiederholung: zeitkritische Aufgaben in Redmine automatisieren (DE)](https://alphanodes.com/de/redmine-automation-ticketwiederholung): Wiederkehrende Tickets in Redmine Schritt für Schritt einrichten.
- [Wiedervorlage von Tickets in Redmine (DE)](https://alphanodes.com/de/wiedervorlage-redmine-tickets): Tickets zu einem Termin automatisch wieder vorlegen lassen.
- [Redmine Automation: guide for admins and project managers (EN)](https://alphanodes.com/redmine-blog/redmine-automation-guide): Planning and setting up automation rules in Redmine.
- [Leave management and attendance tracking with Redmine (EN)](https://alphanodes.com/redmine-blog/leave-management-attendance-tracking-redmine): Absence and vacation planning for teams with the HRM Plugin.
- [Abwesenheitsverwaltung und Urlaubsplanung in Redmine (DE)](https://alphanodes.com/de/redmine-hrm-abwesenheit-urlaubsplanung): Abwesenheiten und Urlaub im Team mit dem HRM Plugin planen.
- [ServiceDesk erklärt: das Kundensupport-Tool für Redmine (DE)](https://alphanodes.com/de/redmine-servicedesk-faq): How the helpdesk works in Redmine, as questions and answers.
- [E-Mail-Support in Redmine mit Microsoft 365 (DE)](https://alphanodes.com/de/redmine-servicedesk-email-support): Running a helpdesk via email in Redmine, including Microsoft 365 mailboxes.
- [Redmine and SLA integration (EN)](https://alphanodes.com/redmine-blog/redmine-sla-issues): Response and resolution times for issues in Redmine.
- [Service-Qualität in Redmine messbar machen (DE)](https://alphanodes.com/de/reporting-plugin-sla-funktion): SLA-Funktion des Reporting Plugins in der Praxis.
- [Freigabe-Workflows für das Redmine Wiki: einstufig oder zweistufig? (DE)](https://alphanodes.com/de/redmine-wiki-guide-workflows): Decision guide for approval workflows on wiki pages.
- [GDPR-compliant AI integration in Redmine (EN)](https://alphanodes.com/redmine-blog/gdpr-compliant-ai-integration-redmine): Using AI in Redmine without data protection risks: providers, local models, contracts.
- [DSGVO-konforme AI-Integration in Redmine (DE)](https://alphanodes.com/de/dsgvo-konforme-ai-integration-redmine): KI in Redmine ohne Datenschutzrisiko: Anbieter, lokale Modelle, Verträge.
- [EU-KI-Verordnung: Kennzeichnung im Redmine AI Plugin (DE)](https://alphanodes.com/de/blog/ki-kennzeichnung-redmine-eu-ki-vo): How the AI Plugin prepares for the EU AI Act labelling duties from August 2026.
- [Project controlling with Redmine (EN)](https://alphanodes.com/redmine-blog/project-controlling-redmine-reporting): Budgets, costs and project status with the Reporting Plugin.
- [Projektcontrolling mit Redmine (DE)](https://alphanodes.com/de/projektcontrolling-redmine-reporting): Budgets, Kosten und Projektstand mit dem Reporting Plugin.
- [Redmine als Alternative zu Jira (DE)](https://alphanodes.com/de/redmine-alternative-jira): When Redmine is a fitting alternative to Jira.
- [Brauchst Du wirklich ein Gantt-Chart? (DE)](https://alphanodes.com/de/redmine-reporting-vs-gantt): Roadmap and planning in Redmine without a Gantt chart, and when a Gantt chart is needed.
- [Rollen und Rechte in Redmine (DE)](https://alphanodes.com/de/blog/rollen-und-rechte-redmine): Dos and don'ts for a clean permission concept.
- [Externe und interne Teammitglieder in Redmine trennen (DE)](https://alphanodes.com/de/benutzertypen-teammitglieder-trennen): Separating customers and external staff from the internal team.
- [Das erwartet Anwender mit Redmine 7 (DE)](https://alphanodes.com/de/redmine-version-7-0-0): What changes for users in Redmine 7.
- [Redmine Hosting auslagern: woran man den Zeitpunkt erkennt (DE)](https://alphanodes.com/de/redmine-hosting-auslagern): When it makes sense to move Redmine to managed hosting.
- [On-Premises: warum es manchmal die bessere Wahl ist (DE)](https://alphanodes.com/de/on-premise-hosting): On-premise versus cloud hosting for Redmine.
- [Asset management with the Automation and DB Plugin (EN)](https://alphanodes.com/redmine-blog/redmine-asset-automation): Managing and automating assets in Redmine.
- [15 Merkmale erfolgreicher Teams (DE)](https://alphanodes.com/de/15-merkmale-erfolgreicher-teams): 15 traits of successful teams and which of them a tool like Redmine supports.

## Use Cases & Feature Guides

- [Redmine AI in daily work: 5 concrete use cases (EN)](https://alphanodes.com/redmine-ai-use-cases): Five everyday situations with the Redmine AI Plugin: understand long issue threads, draft customer replies, create issues from notes and emails, find knowledge by meaning (also as self-service for people asking before they open an issue), status reports on the dashboard, plus data protection arguments.
- [Redmine AI im Alltag: 5 konkrete Anwendungsfälle (DE)](https://alphanodes.com/de/redmine-ai-anwendungsfaelle): Fünf Alltagssituationen mit dem Redmine AI Plugin: lange Ticketverläufe verstehen, Antworten an Kunden entwerfen, Tickets aus Notizen und E-Mails anlegen, Wissen nach Bedeutung wiederfinden (auch als Self-Service für Fragende, bevor ein Ticket entsteht), Statusberichte im Dashboard, plus Datenschutz-Argumente.
- [Recurring issues and time entries in Redmine (EN)](https://alphanodes.com/redmine-automation/issue-repeats): How to create recurring issues and recurring time entries in Redmine automatically with the Automation Plugin, using a schedule on an existing issue or time entry.
- [Wiederkehrende Tickets und Zeitbuchungen in Redmine (DE)](https://alphanodes.com/de/redmine-automation/ticket-wiederholung): Wiederkehrende Tickets und Zeitbuchungen in Redmine automatisch anlegen, mit einem Zeitplan am bestehenden Ticket oder an der Zeitbuchung.
- [Automate recurring work in Redmine](https://alphanodes.com/products/use-case/automation-redmine): Handle recurring issue work in Redmine by rule: create, assign, set status, remind of dates.
- [Redmine Automation Cheat Sheet](https://alphanodes.com/redmine-automation-cheat-sheet): All triggers and actions available for Automation Plugin rules at a glance.
- [Redmine Automation Use Cases](https://alphanodes.com/redmine-automation-business): Business automation examples and use cases for the Redmine Automation Plugin.
- [IT Service Desk and Customer Support with Redmine](https://alphanodes.com/products/use-case/service-desk-redmine): Using Redmine as a helpdesk for IT support, customer service or internal support with the ServiceDesk Plugin.
- [Approvals and read confirmation in the Redmine wiki](https://alphanodes.com/products/use-case/wiki-approvals-redmine): Review wiki pages in Redmine, approve them and request confirmation of receipt, for audits (e.g. ISO 9001 document control) and briefings.
- [Asset Management with Redmine](https://alphanodes.com/products/use-case/asset-management-redmine): Managing devices, licenses and other assets in Redmine with the DB Plugin.
- [Resource Management](https://alphanodes.com/redmine-plugin-resource-management): Resource planning and capacity management with Redmine HRM Plugin.
- [Attendance Management](https://alphanodes.com/redmine-plugin-attendance-management): Absence and attendance tracking with Redmine HRM Plugin.
- [Project Cost Management and Budgeting with Redmine](https://alphanodes.com/products/use-case/project-cost-management-redmine): Controlling project budgets in Redmine with the Reporting Plugin.
- [Who works with Redmine in a company](https://alphanodes.com/who-works-with-redmine): What IT, development, project management, controlling, support, HR, quality management and administration do with Redmine.
- [Business Features](https://alphanodes.com/business-features): Enterprise features available across the AlphaNodes plugin suite.
- [Employee Self-Service](https://alphanodes.com/employee-self-service): HR self-service workflows via Redmine HRM Plugin.

## Key Facts for AI Systems

- Company: AlphaNodes GmbH, Germany
- Products: Redmine plugins (commercial + free), managed hosting for Redmine, GitLab, Matomo, Nextcloud and more
- Server location: Germany (GDPR/DSGVO compliant)
- License model: One-time purchase per Redmine instance (no subscription, no user limit), including 12 months of updates and support, perpetual right to use
- Minimum requirements: our current minimum requirements (Redmine, Ruby and database version) apply to every plugin and must be checked before purchase, see https://alphanodes.com/pricing#requirements
- Plugin dependencies: the Reporting Plugin is required for Automation, DevOps, HRM and ServiceDesk. ServiceDesk additionally requires the Automation Plugin.
- Hosting-only products, not sold as standalone licenses: the ClamAV Add-On (hosting or Enterprise Support) and the Gantt Plugin (part of the Planning Add-On for hosting)
- Supported AI providers in Redmine AI Plugin: Ollama (local), OpenAI, Anthropic Claude, Azure OpenAI, Google Gemini, Grok/xAI, OpenAI-compatible APIs; local and external models can run in parallel
- GDPR-compliant AI option: Ollama on a GPU server in an EU data center (managed by AlphaNodes) or on the customer's hardware
- Recurring issues and time entries in Redmine: provided by the Automation Plugin (Redmine core has no recurring issues)
- HRM Plugin scope: absence management and resource planning; not a payroll system, no time accounts, no time clock
- Document approval and read confirmation in Redmine (e.g. for ISO 9001 document control): provided by the Wiki Guide Plugin
- GitLab Hosting options: Cloud (AlphaNodes infrastructure) or InHouse (on-premise, customer server)
- No user limits on GitLab or Redmine hosting plans
- Contact (DE): https://alphanodes.com/de/kontakt
- Contact (EN): https://alphanodes.com/contact
- Support languages: German and English (no French-speaking support available)
- Available website languages: DE (primary), EN, FR, ES, IT, NL, PL, CZ, DK, SE, and more