GitLab Server Managed Application Services (Hosting)

Our GitLab Server Managed Application Services

Focus on your development, not your infrastructure. Our GitLab managed application services ensure your GitLab instance runs smoothly, securely, and reliably. We proactively handle updates, security patches, backups, monitoring, and provide expert technical support. Choose the deployment option that best suits you: on your own server (on-premise) or in our secure cloud environment.

Advantages

• Cost Savings: Reduce IT costs and free up your internal IT department by outsourcing administration and maintenance.
• Time Savings: Deploy internal resources to higher-priority tasks and reduce administrative overhead. We handle the quick setup and provisioning of your GitLab instance.
• Predictable Planning: Benefit from fixed, monthly costs.
• Security & Support: Work with a consistently up-to-date, secure, and high-performing application. And receive qualified support for technical questions or problems.
• Availability: 24/7 application monitoring helps reduce downtime and proactively addresses issues before they escalate.
• Flexibility: Optimal integration with your existing tools and technologies (e.g., Redmine as a ticketing system).

GitLab (InHouse Server)

Advantages Managed Hosting InHouse

• Increased data security: data is stored in your own infrastructure
• Stepless control over hardware limits
• No limitation (e.g. number of accesses, data volumes, users etc.)
• Monthly budget is within a manageable range
• Saving internal resources. Relief of the own IT department

A regularly maintained server usually runs more stable and secure. However, in many companies, the time to carry out these important maintenance tasks regularly and, above all, in a prompt way usually fails. We take over this service for you.

It's very simple

You allocate us a Linux server instance:

• physical server or virtual instance
• this is located either in your company or in an external data center of your choice

With our operating package we ensure that:

• GitLab runs stable and performant on your own server
• and the costs are within the range that can be planned.

We take over for you

• Professional installation and setup, as well as operational provision of the GitLab Application on the server
• Implementation and maintenance of the update management for the underlying Linux operating system, GitLab instance
• Automatic, real-time security updates of the operating system and GitLab during operation.
• Backup creation, Operation and fault clearance
• Provision of management access (administrator authorization for GitLab)

Optional

• Support and individual services (remote)

Technical support regarding the care of the server environment (in case of malfunctions and failures) are usually included in the monthly package price. Not included are development services, consulting, user support or other (configuration) services that go beyond the technical support of the server. As well as post installation / activation of additional functionality, AddOns, Plugins, Libraries etc. Extra costs are charged for these services. A claim to support services in this context does not exist.
The operation of additional software that requires root permission for installation or operation is fundamentally not possible.

GitLab (Cloud Server)

A cloud solution is an option for you if the server does not have to be located at your company. Benefit directly from our reliable and powerful cloud services.

Depending on your needs and requirements, we have different packages on offer.

Pricing Managed Hosting

With our hosting offer it is possible to use GitLab as extension for the bug tracking system Redmine or as stand-alone.

Pricing: Our offers are solely for businesses in compliance with §14 BGB (German Civil Code). All price information are net prices and subject to legal VAT. If you order our services outside of Germany, other sales tax rates may apply (Reverse Charge). Payable monthly in advance (invoicing).

²) For optional services additional costs will be charged.

Conditions (InHouse and Cloud)

• All pricing in EUR and net. Monthly billing in advance, only.
• Minimum period: 1 month. Can be cancelled 2 weeks before the end of the service period.
• E-mail support: Acceptance of error messages, technical support requests, other activities exclusively via the customer area
• Troubleshooting, answering support requests according to the "Best Effort" principle within our service hours
• Service hours: Mon - Fri from 9:00 to 17:00 (CET/CEST) with the exception of public holidays (BY, D)
• Contract for order processing (AVV): An AVV in accordance with GDPR is concluded in the course of our chargeable hosting services. The documents are available to customers in the customer area after you have placed an offical order.

Additional setup conditions (InHouse)

• Down payment for customers outside Germany: When the final order is placed, a down payment of 100% of the ordered positions is due. The customer will receive an invoice with concrete payment information. To be paid by the customer to us before the start of work (via PayPal or bank transfer to german bank account). The remaining amount (for other services, development etc.) is then payable on completion of the work in accordance with the term of payment from our final invoice.