Redmine Products / Redmine Servicedesk Plugin

What if you had the possibility to handle support requests in an optimal way?

The bigger your company, the higher the support volume. The Redmine Service Desk Plugin offers possibilities to support your customers in the best possible way and at the same time to grow flexibly with your company.

Redmine Servicedesk Plugin

From administration to the HR department and from IT to marketing, you manage all incoming requests in one central location.

The Service Desk Plugin is an extension for Redmine. It provides support teams in IT, service and product development with a functional service desk for more efficient handling and communication with external incoming email requests.

Better handle support requests as a team and solve problems together.


Convert incoming emails into helpdesk tickets. Tag, track, prioritise, change and close them


Manage contacts, categorise with TAGs, store information, measure customer satisfaction


Respond more quickly and consistently with pre-written responses (canned responses)

Increase the productivity of your support team.


Automated e-mail rules through connection to the Automation Plugin


Individually customisable appearance of the contact list and table views


Dashboard support to better display relevant support requests


Manage canned responses for Redmine Issues as well as helpdesk tickets together. Share with others or cross-project

Identify, improve and fix problems faster.


Reports with relevant information: First Answer Time, Most Active Time of Day


Determine customer satisfaction with customer service assessments

Real-time Monitoring

Dashboard support to monitor service purchase with real-time data

Helpdesk forms

Generate leads via your website. Using the API or HTML5 form fields (issue collector) linked to your helpdesk

Useful extensions

For an even better customer experience, we recommend the following add-on plugins that perfectly complement the service desk plugin and give your service agents more options.

Redmine Servicedesk Plugin

Messenger Plugin

Team chat integration for Redmine. With Slack, Rocket.Chat, Discord and Mattermost support. Then it works a little better with the communication.


Automation Plugin

Automate routine tasks and optimize existing data volumes. For even more time for really important tasks.


ServiceDesk as a helpdesk for small businesses using Redmine

The needs of small businesses are not much different from those of mid-sized companies. However, small businesses usually do not have the necessary number of employees to handle support as the big ones do. That’s why you need a helpdesk tool with more automation capabilities.

  • Do you have SLAs (Service Level Agreements) for certain customers and want to better meet deadlines or escalate in a timely manner?
  • Do you want to automatically tag, prioritize, assign to another agent, or move customer requests to another project?
  • Do you have to consider data protection regulations or industry requirements and want to be sure that your helpdesk tool will help you?

The ServiceDesk plugin can currently support you better than other tools in the Redmine area through its integration with the Automation plugin. The use of issue rules, automatic resubmission of issues, or ticket repetitions simplifies your support job. And ensures that less is forgotten and requests are processed more efficiently.

Ready to improve your employee support or customer service?

The plugin is part of our Redmine Managed Application Hosting.
It is available exclusively to our hosting customers.