Managed Hosting / Redmine Enterprise Support for hosting customers
Planable support. Premium SAML SSO features. One price.
With our Enterprise Support Package, companies get everything they need for secure and smooth SAML deployment with Redmine: exclusive extensions, technical support with a fixed number of hours, and ongoing maintenance of the plugins provided.
Redmine support tailored to business needs
Many IT departments are familiar with the problem: there are regular questions about using Redmine or connecting Redmine to external systems, but internal approval must be obtained for every paid support request.
Our Enterprise Support Package solves this with a fixed number of hours that can be booked in advance and used by any employee. No detours, no approval loops.
The package includes:
- Fixed support hours per month (5 / 10 / 20 hours) at special rates (non-transferable)
- Use by any authorized team members
- Support via ticket system.
Billing is based on time spent (minimum 30 minutes, then in 15-minute increments) and includes the time spent by the support staff working on resolving the customer’s query and answering any follow-up questions. - Exclusive access to additional premium features for Redmine 6 as part of our Enterprise Support:
- SAML plugin with SSO and UI-based SP configuration for Redmine administrators (IdP metadata, SSO URLs, certificates).
- Redmine Time Logger plugin for logging the time spent on an issue
- Redmine Mentions plugin, that changes the behavior of mentions functionality
- Ongoing maintenance and updates of these plugins by our team
Packages compared
| Package name | Support hours / month | Price / month (net) |
| Enterprise 5 | 5 | on request |
| Enterprise 10 | 10 | on request |
| Enterprise 20 | 20 | on request |
- Unused hours expire at the end of the month
- Additional hours: Additional services outside the quota will be charged at our standard hourly rate.
- Term: 6-month minimum term, thereafter cancellable on a monthly basis
- Notice period: 4 weeks to the end of the service period
Who is this package intended for?
This offer is aimed at companies that:
- Use Redmine 6 productively in a team and have it hosted by us
- Want to use SAML-based single sign-on in Redmine (Microsoft ENTRA ID, Okta, Google, Keycloak, Shibboleth)
- Have recurring configuration or support needs
- Want to reduce internal approval processes for IT support
FAQ
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No. Enterprise Support and the plugins/services it includes are only available in conjunction with our Redmine Managed Application Hosting.
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The customer receives a fixed monthly quota of support hours that can be used by all authorized employees without individual approval from supervisors. The hours can be used for all technical questions, configuration adjustments, or plugin-related support related to Redmine.
Exceeding the quota: If the hourly quota is used up, additional hours will be billed transparently at the agreed hourly rate if necessary.
Unused hours: Unused hours expire at the end of the month and cannot be carried over.
Exceeding the quota: If the hourly quota is used up, additional hours will be billed transparently at the agreed hourly rate if necessary.
Unused hours: Unused hours expire at the end of the month and cannot be carried over.
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We charge for more extensive support requests (e.g., workshops) separately outside of the quota hours based on a quote.
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SAML plugins with SSO and UI configuration reduce the risk of phishing attacks and compromised login credentials by centrally managing user accounts and access rights via an IdP. They also improve user experience by simplifying the login process.
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We are committed to open source and make community plugins usable for businesses. The following applies: Free code is an important building block — but secure operation, maintenance, compatibility, and timely support are tasks that go beyond what a community can achieve.
Continuous maintenance — e.g., updates for new Redmine versions, compatibility with other plugins, performance tuning, secure configuration, or extended functionality for complex enterprise environments—is not a given in the open source context. This is exactly where our services come in.
Our approach: We respect and use open source – and fill in the gap where companies need more: reliability, security, and professional support.
Continuous maintenance — e.g., updates for new Redmine versions, compatibility with other plugins, performance tuning, secure configuration, or extended functionality for complex enterprise environments—is not a given in the open source context. This is exactly where our services come in.
Our approach: We respect and use open source – and fill in the gap where companies need more: reliability, security, and professional support.