Redmine Enterprise Support for hosting customers

No. Enterprise Support and the plugins/services it includes are only available in conjunction with our Redmine Managed Application Hosting.

When the Enterprise Support package is cancelled, all included premium plugins (SAML/SSO, AI Plugin, etc.) will be deactivated.

The reason: Premium plugins like SAML and the AI Plugin require continuous maintenance and compatibility testing with every Redmine or plugin update. Security updates must be applied promptly, and integrations with external systems (identity providers, AI providers) need active management. Without an active support contract, we are unable to provide this level of care – and therefore cannot guarantee error-free and secure operation of the plugins. Deactivation protects the stability and security of your Redmine installation.

The customer receives a fixed monthly quota of support hours that can be used by all authorized employees without individual approval from supervisors. The hours can be used for all technical questions, configuration adjustments, or plugin-related support related to Redmine.
Exceeding the quota: If the hourly quota is used up, additional hours will be billed transparently at the agreed hourly rate if necessary.
Unused hours: Unused hours expire at the end of the month and cannot be carried over.

We charge for more extensive support requests (e.g., workshops) separately outside of the quota hours based on a quote.

SAML plugins with SSO and UI configuration reduce the risk of phishing attacks and compromised login credentials by centrally managing user accounts and access rights via an IdP. They also improve user experience by simplifying the login process.

We are committed to open source and make community plugins usable for businesses. The following applies: Free code is an important building block — but secure operation, maintenance, compatibility, and timely support are tasks that go beyond what a community can achieve.
Continuous maintenance — e.g., updates for new Redmine versions, compatibility with other plugins, performance tuning, secure configuration, or extended functionality for complex enterprise environments—is not a given in the open source context. This is exactly where our services come in.
Our approach: We respect and use open source – and fill in the gap where companies need more: reliability, security, and professional support.

No. In our Managed Application Hosting environment, only our SAML Enterprise Support solution can be used.
As a Managed Service Provider, we are responsible for the security, maintenance, and compatibility of your Redmine installation. Our addon is fully configurable via the web interface and eliminates security risks from direct server access. Additionally, this helps us avoid unnecessary communication overhead for support requests, troubleshooting, or incompatibilities with third-party plugins. You benefit from a professionally maintained, always up-to-date SAML integration without administrative burden.

Yes. With the Enterprise Support Package, you get access to the Redmine AI Plugin. You can use it in your existing Redmine installation and connect it to your own AI providers (OpenAI, Anthropic, Google Gemini, Azure OpenAI, Ollama, etc.). Alternatively, we also offer our Redmine AI Hosting, where we operate a local AI infrastructure (Ollama) for you.

The Redmine AI Plugin enables AI features in Redmine – you need access to an AI provider (e.g., OpenAI API, your own Ollama installation). Our Redmine AI Hosting is a complete solution: We operate a dedicated local AI engine (Ollama) for you, so your data never needs to be transferred to external providers. The plugin is included in both cases.