Managed Hosting / Redmine Enterprise Support for hosting customers
Planable support. Premium SAML SSO features. One price.
With our Enterprise Support Package, companies get everything they need for secure and smooth SAML deployment with Redmine: exclusive extensions, technical support with a fixed number of hours, and ongoing maintenance of the plugins provided.
Redmine support tailored to business needs
Many IT departments are familiar with the problem: there are regular questions about using Redmine or connecting Redmine to external systems, but internal approval must be obtained for every paid support request.
Our Enterprise Support Package solves this with a fixed number of hours that can be booked in advance and used by any employee. No detours, no approval loops.
The package includes:
- Fixed support hours per month (Base / 5 / 10 hours)
- Use by any authorized team members
- Support via ticket system or email
- Access to additional premium features for Redmine 6:
- SAML SSO plugin with UI configuration
- Redmine Time Logger plugin for logging the time spent on an issue
- Redmine Mentions plugin, that changes the behavior of mentions functionality
- Ongoing maintenance and updates of these plugins by our team
Packages compared
| Package name | Support hours / month | Price / month (net) |
| Enterprise Base | 3 | 620 € |
| Enterprise 5 | 5 | 790 € |
| Enterprise 10 | 10 | 1.190 € |
- Additional hours: €120/hour (net) for additional services outside the quota
- Term: 6-month minimum term, thereafter cancellable on a monthly basis
- Notice period: 4 weeks to the end of the service period
- Unused hours expire at the end of the month
Who is this package intended for?
This offer is aimed at companies that:
- Use Redmine 6 productively in a team and have it hosted by us
- Want to use SAML-based single sign-on in Redmine (Microsoft ENTRA, Okta, Google, Keycloak)
- Have recurring configuration or support needs
- Want to reduce internal approval processes for IT support
FAQ
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No. Enterprise Support and the plugins/services it includes are only available in conjunction with our Redmine Managed Application Hosting.
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The customer receives a fixed monthly quota of support hours that can be used by all authorized employees without individual approval from supervisors. The hours can be used for all technical questions, configuration adjustments, or plugin-related support related to Redmine.
Exceeding the quota: If the hourly quota is used up, additional hours will be billed transparently at the agreed hourly rate if necessary.
Unused hours: Unused hours expire at the end of the month and cannot be carried over.
Exceeding the quota: If the hourly quota is used up, additional hours will be billed transparently at the agreed hourly rate if necessary.
Unused hours: Unused hours expire at the end of the month and cannot be carried over.
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We charge for more extensive support requests (e.g., workshops) separately outside of the quota hours based on a quote.
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No. Development services for Redmine / Redmine plugins are not part of the support package and are offered separately based on a cost estimate / quote.
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In the past, our team maintained the compatibility of the original open source plugin redmine_saml, as it was used in some customer projects and the necessary regular maintenance by the community was not provided. We are now discontinuing this maintenance.
Why this decision? Plugin maintenance (= ensuring compatibility with other plugins and current Redmine versions) is a service and not part of a community plugin. The configuration of the original plugin was very complex and prone to errors, which led to high support and communication costs, especially in more complex corporate environments. Many requirements, such as improved UI configuration for SSO, are difficult to implement with the existing code base.
Our customers expect reliable, future-proof solutions with continuous support and updates – and that is exactly what we now offer as part of our Enterprise Support Service.
Why this decision? Plugin maintenance (= ensuring compatibility with other plugins and current Redmine versions) is a service and not part of a community plugin. The configuration of the original plugin was very complex and prone to errors, which led to high support and communication costs, especially in more complex corporate environments. Many requirements, such as improved UI configuration for SSO, are difficult to implement with the existing code base.
Our customers expect reliable, future-proof solutions with continuous support and updates – and that is exactly what we now offer as part of our Enterprise Support Service.