Managed Hosting / Redmine SAML for Enterprise Customers

Single Sign-On Without Compromise

You want to set up SAML-based Single Sign-On for your Redmine – with Microsoft Entra ID, ADFS, Okta, or another Identity Provider – but configuring through server files is overwhelming for your team, you don't have direct server access, or you simply don't have the time for complex Ruby initializers and YAML files? This is exactly where our Enterprise Support comes in.

While existing open-source SAML plugins already provide solid basic functionality, we take a decisive step further with our Enterprise Support.

Our Enterprise solution is especially designed for professional IT teams and companies who want to use SAML-SSO productively on a current Redmine system without having to worry about technical details. Whether Microsoft Entra ID (Azure AD), ADFS, Okta, Google Workspace, Keycloak, or Shibboleth – we have the right solution for every Identity Provider.

The best part: You benefit from the stability, comfort, and security of a professionally maintained Redmine application that is continuously maintained and developed by us.

Redmine Hosting packages

Exclusive Premium Features

Our Enterprise SAML solution goes far beyond basic functionality – with comfort, security, and professional support.

UI-based SAML Configuration

No server access needed! Manage your complete SAML configuration directly in the Redmine Admin Panel:

  • Upload IdP metadata
  • Configure SSO URLs
  • Manage certificates
  • Everything through the web interface

SAML-only Groups

Maximum security through centralized access control – perfect for compliance requirements:

  • Enforces SAML login (no local passwords)
  • MFA enforced via the IdP
  • Blocks API access for SAML-only users
  • Immediate access revocation upon IdP deactivation

Professional Troubleshooting Tools

  • SAML logs directly in the Redmine web interface
  • Info page shows current configuration and attributes
  • Metadata endpoint for validation
  • No SSH or command line needed

Comprehensive Documentation

  • Step-by-step guides for ADFS, Google Workspace, Keycloak, Microsoft Entra ID, Okta, Shibboleth
  • Troubleshooting guide with proven solutions
  • Complete configuration examples for every use case

Intelligent SAML Features

  • Email-based authentication with username fallback
  • On-the-fly user creation – users are created automatically
  • Email alias support for login with multiple addresses
  • Intelligent attribute mapping (AD, LDAP, OID)
  • Custom YAML configuration for special requirements

Professional Support Included

  • Monthly hour contingent for all questions
  • Direct support during integration
  • Ongoing maintenance and updates of premium plugins

The Redmine SAML integration is perfect for you if

  • You have no server administrators in your team
  • You want to configure SAML without command line
  • You need professional support
  • You value comprehensive documentation

Redmine Enterprise Support

Enterprise Support with Premium SAML features is exclusively available for AlphaNodes Managed Hosting customers.

Useful to Know for Decision Makers

What is SAML – and why does it matter for your organization?

Imagine your employees log in once in the morning – and automatically have access to all tools, including Redmine. That's exactly what SAML enables: a security standard that centralizes authentication through an existing system like Microsoft, Google, or Okta. When someone leaves the company, they instantly and automatically lose access to all connected applications. Setup happens once through a simple interface – after that, everything runs automatically in the background, with no ongoing effort for your team.

Why use SAML for Redmine?

SAML (Security Assertion Markup Language) is an open standard for Single Sign-On. Particularly popular in larger organizations because it enables centralized user management and meets the highest security standards.

Enhanced Security

No separate passwords for Redmine – less attack surface for phishing. Your IT team manages all access centrally through the Identity Provider with MFA and automatic access revocation.

Better User Experience

Log in once, use everything. Your employees automatically have access to all applications – including Redmine. This saves time and reduces support requests.

Easy Administration

New employees are created automatically, departed employees immediately lose access. User management is handled by your IdP.

FAQ
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No. Enterprise Support and the plugins/services it includes are only available in conjunction with our Redmine Managed Application Hosting.
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The customer receives a fixed monthly quota of support hours that can be used by all authorized employees without individual approval from supervisors. The hours can be used for all technical questions, configuration adjustments, or plugin-related support related to Redmine.
Exceeding the quota: If the hourly quota is used up, additional hours will be billed transparently at the agreed hourly rate if necessary.
Unused hours: Unused hours expire at the end of the month and cannot be carried over.
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We charge for more extensive support requests (e.g., workshops) separately outside of the quota hours based on a quote.
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SAML plugins with SSO and UI configuration reduce the risk of phishing attacks and compromised login credentials by centrally managing user accounts and access rights via an IdP. They also improve user experience by simplifying the login process.
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We are committed to open source and make community plugins usable for businesses. The following applies: Free code is an important building block — but secure operation, maintenance, compatibility, and timely support are tasks that go beyond what a community can achieve.
Continuous maintenance — e.g., updates for new Redmine versions, compatibility with other plugins, performance tuning, secure configuration, or extended functionality for complex enterprise environments—is not a given in the open source context. This is exactly where our services come in.
Our approach: We respect and use open source – and fill in the gap where companies need more: reliability, security, and professional support.
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No. In our Managed Application Hosting environment, only our SAML Enterprise Support solution can be used.
As a Managed Service Provider, we are responsible for the security, maintenance, and compatibility of your Redmine installation. Our addon is fully configurable via the web interface and eliminates security risks from direct server access. Additionally, this helps us avoid unnecessary communication overhead for support requests, troubleshooting, or incompatibilities with third-party plugins. You benefit from a professionally maintained, always up-to-date SAML integration without administrative burden.
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Yes. With the Enterprise Support Package, you get access to the Redmine AI Plugin. You can use it in your existing Redmine installation and connect it to your own AI providers (OpenAI, Anthropic, Google Gemini, Azure OpenAI, Ollama, etc.). Alternatively, we also offer our Redmine AI Hosting, where we operate a local AI infrastructure (Ollama) for you.
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The Redmine AI Plugin enables AI features in Redmine – you need access to an AI provider (e.g., OpenAI API, your own Ollama installation). Our Redmine AI Hosting is a complete solution: We operate a dedicated local AI engine (Ollama) for you, so your data never needs to be transferred to external providers. The plugin is included in both cases.

Best of Award

Redmine SAML – worry-free.

Our Enterprise SAML Support makes Single Sign-On in Redmine easy: UI-based configuration, exclusive premium features, and professional support – all from one source.

We take care of the technology so your team can focus on the work that matters.

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