Managed Hosting / Redmine SAML for Enterprise Customers

Single Sign-On Without Compromise – SAML Integration in Redmine Made Easy

You want to set up SAML-based Single Sign-On (SSO) for your Redmine – with Microsoft Entra ID, ADFS, Okta, or another Identity Provider – but:

  • configuring through configuration files at the server level is overwhelming for you or your team?
  • Or you don’t have direct server access,
  • Or you simply don’t have the time to struggle through complex Ruby initializers and YAML files?

This is exactly where our Enterprise Support offering with focus on “Redmine SAML” comes in.

While existing open-source SAML plugins already provide solid basic functionality, we take a decisive step further with our Enterprise Support.

Our Enterprise solution is especially designed for professional IT teams and companies who want to use SAML-SSO productively on a current Redmine system without having to worry about technical details. Whether Microsoft Entra ID (Azure AD), ADFS, Okta, Google Workspace, Keycloak, or Shibboleth – we have the right solution for every Identity Provider.

The best part: You benefit from the stability, comfort, and security of a professionally maintained Redmine application that is continuously maintained and developed by us.

Redmine Hosting packages

These are the exclusive Premium Features

UI-based SAML Configuration

You no longer need server access! Manage your complete SAML configuration directly in the Redmine Admin Panel:

  • Upload IdP metadata
  • Configure SSO URLs
  • Manage certificates
  • Everything through our provided web interface

Professional Troubleshooting Tools

  • SAML logs directly in the Redmine web interface under /log
  • Info page shows current configuration and received attributes
  • Metadata endpoint for validation
  • No SSH or command line needed

Comprehensive Application Documentation

  • Access to step-by-step guides for all common Identity Providers:
    • ADFS
    • Google Workspace
    • Keycloak
    • Microsoft Entra ID (Azure AD)
    • Okta
    • Shibboleth/DFN-AAI
  • Troubleshooting guide with proven solutions
  • Complete configuration examples for every use case

Intelligent SAML Features

  • Email-based Authentication with automatic username fallback
  • On-the-fly User Creation – users are created automatically
  • Email Alias Support – login with multiple email addresses
  • Case-insensitive Email Matching (optional, RFC 5321/7522-compliant)
  • Intelligent Attribute Mapping for Active Directory, LDAP, and OID formats
  • Custom YAML Configuration for special requirements

Professional Support Included

  • Monthly hour contingent for all questions
  • Direct support during integration
  • Ongoing maintenance and updates of premium plugins

The Redmine SAML integration is perfect for you if

  • You have no server administrators in your team
  • You want to configure SAML without command line
  • You need professional support
  • You value comprehensive documentation

Redmine Enterprise Support

Enterprise Support with Premium SAML features is exclusively available for AlphaNodes Managed Hosting customers.

Why should I use SAML for Redmine?

SAML (Security Assertion Markup Language) is an open standard for Single Sign-On (SSO). It is particularly popular in larger organizations because it enables modern, centralized user management and meets the highest security standards. Using SAML in Redmine brings you three key advantages:

  1. Enhanced Security: No separate passwords for Redmine means less attack surface for phishing and credential theft. Your IT team manages all access centrally through the Identity Provider – with Multi-Factor Authentication (MFA), password policies, and automatic access revocation when employees leave.

  2. Better User Experience: Your employees log in once in the morning and then automatically have access to all corporate applications – including Redmine. This saves time, reduces support requests for forgotten passwords, and increases productivity.

  3. Easy Administration: New employees are created automatically, departed employees immediately lose access to all systems. User management for SAML-authenticated users is handled by your IdP.

Best of Award

FAQ
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No. Enterprise Support and the plugins/services it includes are only available in conjunction with our Redmine Managed Application Hosting.
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The customer receives a fixed monthly quota of support hours that can be used by all authorized employees without individual approval from supervisors. The hours can be used for all technical questions, configuration adjustments, or plugin-related support related to Redmine.
Exceeding the quota: If the hourly quota is used up, additional hours will be billed transparently at the agreed hourly rate if necessary.
Unused hours: Unused hours expire at the end of the month and cannot be carried over.
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We charge for more extensive support requests (e.g., workshops) separately outside of the quota hours based on a quote.
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SAML plugins with SSO and UI configuration reduce the risk of phishing attacks and compromised login credentials by centrally managing user accounts and access rights via an IdP. They also improve user experience by simplifying the login process.
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We are committed to open source and make community plugins usable for businesses. The following applies: Free code is an important building block — but secure operation, maintenance, compatibility, and timely support are tasks that go beyond what a community can achieve.
Continuous maintenance — e.g., updates for new Redmine versions, compatibility with other plugins, performance tuning, secure configuration, or extended functionality for complex enterprise environments—is not a given in the open source context. This is exactly where our services come in.
Our approach: We respect and use open source – and fill in the gap where companies need more: reliability, security, and professional support.
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No. In our Managed Application Hosting environment, only our SAML Enterprise Support solution can be used.
As a Managed Service Provider, we are responsible for the security, maintenance, and compatibility of your Redmine installation. Our addon is fully configurable via the web interface and eliminates security risks from direct server access. Additionally, this helps us avoid unnecessary communication overhead for support requests, troubleshooting, or incompatibilities with third-party plugins. You benefit from a professionally maintained, always up-to-date SAML integration without administrative burden.