Managed Hosting / Redmine Managed Application Services (Hosting)
Redmine Hosting - two options
We run Redmine on your infrastructure or in our cloud
Cloud Hosting
We run Redmine for you
Redmine runs in our cloud infrastructure in Germany. Including updates, monitoring, backups, and support. No server administration required.
- GDPR-compliant, data stored in Germany
- 24/7 monitoring and backups
- Regular updates and security patches
- Plugins of the AlphaNodes Core Stack included, Add-Ons optionally bookable
InHouse (On-Premise)
Your server, our expertise
You run Redmine on your own infrastructure - we take care of setup, maintenance, updates, and support. For full control over your data.
- Full data control on your server
- Scalable for growing teams
- SSH access restrictable to our IP
- Plugins of the AlphaNodes Core Stack included, Add-Ons optionally bookable
Your benefits
With our managed hosting you save internal resources and protect your project data long-term.
Predictable costs
Fixed monthly costs instead of internal administration effort for operation and maintenance.
Always up to date
Your team always uses a current, secure, and performant Redmine version.
AlphaNodes Core Stack included
Plugins of the AlphaNodes Core Stack are available for free use during the managed period as needed.
24/7 monitoring
Central monitoring of critical components around the clock.
Direct support
Competent help from the people who know the software and develop it themselves.
GDPR-compliant
All data stays in Germany. No transfer to third parties.
Choose your hosting variant
Decide who runs the server. Then choose the right package.
We run Redmine for you
Redmine runs in our German cloud infrastructure. Three packages based on feature needs.
Your server, your compliance, our expertise and our own enterprise plugins.
You provide the server, we take care of operations and maintenance. Three packages plus individually bookable Add-Ons.
Redmine Managed Hosting Pricing
Redmine can be operated standalone or in combination with other applications.
For all Cloud packages
- No setup fee
- Updates automatic
- Support via customer area
- Plugins of the AlphaNodes Core Stack usable
- Server location: Germany
- min. 100 GB storage capacity
- Traffic unlimited
- Current Redmine incl. 2FA
- AlphaNodes subdomain included
- Own domain optional
- Own SMTP server usable
- API requests limited
Data migration from an existing Redmine system is included in all Cloud packages. Projects and users are unlimited.
Cloud Basic
For small teams, without AI requirements
- Plugins of the AlphaNodes Core Stack
Cloud Professional
For interactive project planning
- Plugins of the AlphaNodes Core Stack
- Planning Add-On
Interactive Gantt with drag & drop and inline editing, issue checklists to check off, Timesheet for convenient time tracking, Templates for reusable templates
Cloud Business
For teams with SSO and AI requirements
- Plugins of the AlphaNodes Core Stack
- AI Add-On
- SAML / SSO Add-On
For all InHouse packages
- Setup from 700 EUR
- Updates automatic
- Support via customer area
- Plugins of the AlphaNodes Core Stack usable
- Server location: Customer site
- Storage: Customer responsibility
- Traffic: Customer responsibility
- Current Redmine incl. 2FA
- Own domain required
- Own SMTP server required
- API requests unlimited
- Projects and users unlimited
Data migration from an existing Redmine system is available and billed separately based on effort.
InHouse Basic
For small teams, no AI requirement
- Plugins of the AlphaNodes Core Stack
InHouse Professional
For interactive project planning
- Plugins of the AlphaNodes Core Stack
- Planning Add-On
Interactive Gantt with drag & drop and inline editing, issue checklists to check off, Timesheet for convenient time tracking, Templates for reusable templates
InHouse Business
For teams with SSO and AI requirements
- Plugins of the AlphaNodes Core Stack
- AI Add-On
- SAML / SSO Add-On
Conditions (InHouse and Cloud)
- All pricing in EUR and net. Monthly billing in advance, only.
- Minimum period: 1 month. Can be cancelled 2 weeks before the end of the service period.
- E-mail support: Acceptance of error messages, technical support requests, other activities exclusively via the customer area
- Troubleshooting, answering support requests according to the "Best Effort" principle within our service hours
- Service hours: Mon - Fri from 9:00 to 17:00 (CET/CEST) with the exception of public holidays (BY, D)
- Contract for order processing (AVV): An AVV in accordance with GDPR is concluded in the course of our chargeable hosting services. The documents are available to customers in the customer area after you have placed an offical order.
Additional setup conditions (InHouse)
- Down payment for customers outside Germany: When the final order is placed, a down payment of 100% of the ordered positions is due. The customer will receive an invoice with concrete payment information. To be paid by the customer to us before the start of work (via PayPal or bank transfer to german bank account). The remaining amount (for other services, development etc.) is then payable on completion of the work in accordance with the term of payment from our final invoice.
Good to know: AlphaNodes Core Stack and Add-Ons
The difference between firmly included plugins and bookable features.
AlphaNodes Core Stack
The plugins included in the AlphaNodes Core Stack at the time the order is placed are available for use in our hosting packages during the contract term, as needed.
Add-Ons
Add-Ons are billed monthly and separately. After uninstallation the associated features are no longer available.
Currently included in the AlphaNodes Core Stack
Plugins of the AlphaNodes Core Stack - included in all hosting packages, activate as needed
Automation & ServiceDesk included in all packages - own SMTP server required.
Available Add-Ons
Add-Ons (Premium Plugins) extend your hosting with additional features. Monthly fee, partially already included in higher-tier packages. A one-time setup fee applies on activation.
Redmine AI Hosting
GDPR-compliant local AI infrastructure for companies with strict data protection requirements. Can be added to any hosting package.
Test environments
Parallel Redmine instance for tests, data modeling, and training
An additional test environment can be booked with every hosting package. It runs in parallel to the production environment and is suitable for data modeling, performance tests, plugin tests, and training. Setup and maintenance are handled analogous to the production environment. Setup is charged one-time based on effort. You will find the monthly price in the optional services table below.
Add-Ons are available exclusively in production environments and cannot be activated in test environments. You will find details about the individual Add-Ons on the respective product pages.
Optional services
Additional services that can be booked on demand with any hosting package.
Access Security: Access to all applications is provided by default via password-based authentication and can optionally be additionally secured through Multi-Factor Authentication (MFA). Additional authentication methods such as Single Sign-On (SSO) are available upon request. All systems work with role-based access controls for granular permission management.
Operations & Compliance: As a GDPR-compliant German company, we perform regular security updates and create automated, encrypted backups of your data. Our servers are located exclusively in German data centers, ensuring that all data is subject to German data protection laws and no third-country transfers take place.
Plugins: In addition, selected community plugins are used that enable more productive work (e.g., additionals, additional_tags).
Updates: Updates (Redmine minor releases, Redmine plugins) are applied regularly and promptly after automatic and/or manual review. Redmine major releases are applied after manual compatibility review and internal testing. Security updates are checked and applied at the system level (Linux) every four hours (if available).
Q: Which version? The complete database, as we use BorgBackup. The complete database is always restored if necessary (individual issues, wiki pages, or file attachments are not possible due to the Redmine architecture).
Q: Time range? The last 2 days / 1 set from the last week / 1 set from the last month.
Q: Who performs the restore? Restoring backups is part of our service. We take care of it for you when it becomes necessary.
The costs for inclusion in our monthly application maintenance (incl. review, update deployment, and compatibility check) vary depending on the plugin. We will inform you of the exact costs in an individual offer.
Third-party plugins: A valid customer support license (for commercial plugins) and compatibility with the existing system are required. We reserve the right to reject a plugin request if security, compatibility, or updates would be compromised.
Additional costs: For the use of plugins that are not provided and maintained by us, one-time costs for integration or uninstallation as well as monthly additional costs may apply.
Add-Ons: Add-Ons are billed separately on a monthly basis and are exclusively usable within the scope of the hosting contract. After cancellation of the hosting contract or individual Add-Ons, the associated plugins are uninstalled and their functions are no longer available. A transfer to a standalone Support License is not possible.
Redmine data (Cloud): After cancellation of a booked Managed Application Hosting Cloud package, access to the application is blocked at the end of the term and the data (including backups) is irrevocably deleted. The customer is therefore expressly required to save or export their data on their own in good time before the end of the term, or to arrange a migration of the data (e.g., backup) to another system (see Terms and Conditions).
Add-Ons such as AI Add-On, SAML / SSO Add-On, Planning Add-On, or ClamAV Add-On are not available in test environments and can only be booked and used in the production environment.
The following Add-Ons are currently available for monthly booking:
- Planning Add-On - Bundles several plugins for interactive project planning in Redmine. Details on the Planning Add-On features page.
- AI Add-On - Unlocks all AI features in Redmine. With an active Add-On, you can connect your AI provider (OpenAI, Anthropic, Azure OpenAI, Google Gemini, Ollama, and others) and use AI-powered issue analyses, summaries, text generation, and more. Not available in Cloud Basic due to hardware constraints.
- SAML / SSO Add-On - Activates Single Sign-On in Redmine. Supports Microsoft Entra ID, Okta, Google, Keycloak, Shibboleth, and others - fully configurable via the web interface.
- ClamAV Add-On - Virus scanning for attachments. Security Add-On for companies with compliance requirements.
- Context building: Before each request, the plugin gathers relevant Redmine data (issues, wiki content, project context). This causes a RAM and CPU peak per request.
- Tool calls: When the AI performs actions (create issue, search wiki, change status), the plugin executes these tasks directly in Redmine - in addition to normal operation.
- Long connection duration: An AI response typically takes 10 to 60 seconds. During that time, a web worker or streaming connection remains bound.
- Response processing: Streaming responses and larger text amounts must be held in memory and processed.
The plugins included in the hosting package (AlphaNodes Core Stack) remain active for the entire term of the hosting contract and cannot be canceled individually.
Cost savings: Internal installation and maintenance require specialized IT staff, server hardware, software licenses, and extensive maintenance, including the provision of security updates. External providers like us amortize these costs across many clients and offer more cost-effective, scalable solutions. Regular updates are professionally managed, freeing up internal resources and minimizing the risk of outdated software and associated security vulnerabilities.
Focus on core business: Internal IT can concentrate on the company's core competencies instead of spending valuable time managing and maintaining web applications. As your external hosting provider, we assume full responsibility for availability, security, and regular updates, relieving internal IT of administrative tasks and allowing them to focus on more strategically important projects. This also prevents crucial security updates for Redmine or other applications from being neglected. And in case of questions or problems, we are your competent contact for both technical and user support requests.
Who is our hosting for?
With our expertise, we remove the hurdles of running Redmine on your own.
SMEs and non-profits
Often there is a lack of internal resources or know-how for operation and maintenance. Our hosting provides flexibility and cost control.
Privacy focus
Teams that manage sensitive projects and need control over their data can optimally implement security standards with our hosting.
Startups
Redmine fits perfectly with rapid growth. Scalable and adaptable to individual needs and workflows.
What our service package includes
For the best possible, secure, and error-free operation we proactively take care of the regular maintenance of your Redmine application.
Updates & maintenance
- Minor updates, major updates, patch releases
- Security updates applied promptly
- Updates of installed plugins (community or third-party)
- Linux operating system maintenance
Security & monitoring
- Encrypted backups (daily + snapshots every 4h)
- 24/7 monitoring of critical components
- Fast incident resolution
- Provision of our commercial plugins
InHouse Hosting - how it works
Full control over your data is important to you? Then our InHouse service package is the right choice for you.
You provide the server
- Physical server or virtualized instance (Ubuntu or Debian)
- On your premises or in the data center of your choice
- SSH access (without VPN), restrictable to our IP
We take care of operations
- Professional installation and setup of Redmine
- Update management for OS, Redmine, and plugins
- Automatic security updates, backups, incident response
You benefit from
- Stable and performant Redmine on your server
- Predictable costs within a fixed framework
- Fast, competent contact person in case of emergency
Optional
- Support and individual services (remote)
Technical support regarding the care of the server environment (in case of malfunctions and failures) are usually included in the monthly package price. Not included are development services, consulting, user support or other (configuration) services that go beyond the technical support of the server. As well as post installation / activation of additional functionality, AddOns, Plugins, Libraries etc. Extra costs are charged for these services. A claim to support services in this context does not exist.
The operation of additional software that requires root permission for installation or operation is fundamentally not possible.
Professional Redmine Services
From consulting and conception through implementation to strategy and optimization. We bring established IT standards to mid-sized businesses.
Redmine Hosting - carefree.
Redmine is a mature, web-based open source project management tool. It bundles team communication, tasks, and project information centrally in one place - flexibly customizable through plugins and themes, with full cost control.
We take care of operations so you can focus on your core business.