Servicios de aplicaciones gestionadas de Redmine (alojamiento)

Nuestros servicios de aplicaciones gestionadas de Redmine

Para un funcionamiento óptimo, seguro y sin errores, nos encargamos de forma proactiva del cuidado regular, las copias de seguridad y el mantenimiento de su aplicación Redmine para evitar el acceso no autorizado desde el exterior y proteger los datos sensibles del proyecto.

Objetivos que conseguirá al utilizar nuestro Servicio

• Ahorro de recursos internos y desahogo del propio departamento de TI. Y costes calculables para el funcionamiento de un Redmine actual.
• Reducción de la carga administrativa y de los obstáculos administrativos, así como de los costes fijos mensuales.
• Los empleados y los clientes siempre utilizan una aplicación actualizada, segura y con buen rendimiento. Las brechas de seguridad se cierran rápidamente. Las nuevas funciones están disponibles en una fase temprana. Las mejoras se aplican con rapidez.
• Uso gratuito de nuestros plugins comerciales de Redmine (Enterprise+ Bundle) durante el período de apoyo de nosotros.
• Posibilidad de integración óptima con otras aplicaciones (por ejemplo, GitLab, Rocket.Chat, HedgeDoc).

En caso de problemas, le ayudamos a solucionarlos rápidamente. Esto le ahorra recursos internos, no necesita invertir tiempo en los conocimientos necesarios y puede concentrarse en su propio negocio. Usted decide si esto ocurre en su propio servidor (InHouse) o en nuestra Nube.

Advantages Managed Hosting InHouse

• Increased data security: data is stored in your own infrastructure
• Stepless control over hardware limits
• No limitation (e.g. number of accesses, data volumes, users etc.)
• Monthly budget is within a manageable range
• Saving internal resources. Relief of the own IT department

Nuestro apoyo, su beneficio

Con nuestras numerosas opciones de asistencia, usted ahorra recursos internos y asegura los datos de su proyecto a largo plazo. Así, siempre estará en el lado más seguro.

Alojamiento de Redmine en su propio servidor (InHouse)

Optional

• Support and individual services (remote)

Technical support regarding the care of the server environment (in case of malfunctions and failures) are usually included in the monthly package price. Not included are development services, consulting, user support or other (configuration) services that go beyond the technical support of the server. As well as post installation / activation of additional functionality, AddOns, Plugins, Libraries etc. Extra costs are charged for these services. A claim to support services in this context does not exist.
The operation of additional software that requires root permission for installation or operation is fundamentally not possible.

Redmine Plugins

Parte de nuestro servicio de hosting son también nuestros plugins profesionales de Redmine para impulsar la gestión de su proyecto. Permitimos el trabajo enfocado con funcionalidades que ahorran tiempo.

Precios del alojamiento gestionado de Redmine

Redmine puede funcionar de forma independiente o en combinación con otras aplicaciones.

¹) InHouse: Support for the open source applications is provided by us. Provision of the server (Linux) is done by the customer. Here there are no restrictions in terms of performance, hardware, resources, location.

Cloud: the open source applications are provided by us (our server). Root access not possible. Our servers are located at a leading Data Center from Germany whose operator is certified according to DIN ISO/IEC 27001. The data center park is equipped with state-of-the-art security technology (24/7 monitoring, access controls), has a modern early fire detection system, redundant UV systems and is fully air-conditioned.
The customer receives an administrator account for further administration of its application and users. Customer is responsible for the activities of all its End Users and the way End Users use data, even if those End Users are not from the Customer's organization or domain.

Security: Data transfer and access to the server is encrypted (SSL). Access via SSH and HTTPS possible. Access URL via SSL (https://) using a Let's Encrypt certificate. Applies to Redmine, Nextcloud, Matomo, Rocket.Chat, HedgeDoc.

Backups (Cloud): Q: How often? Backups are saved encrypted. Once a day all data (files/uploads from Redmine and database). A snapshot of the database is also taken every 4 hours.
Q: Which versions are kept? Completely, we use BorgBackup for this. It is always necessary to restore a complete backup. It is not possible to restore a single issue, a single wiki page or a single issue file, nor is it possible due to the Redmine architecture.
Q: For how long? The last two days / one of the last week / one of last month.
Q: How to restore backups? It's part of our job to restore it for your, if you need a backup to be restored.

Pricing: Exclusively sold to business customers. All prices are net prices and may be subject to German sales tax. If you order our products outside of Germany, other sales tax rates may apply. When the hosting contract is terminated, the plugin usage right for provided, commercial AlphaNodes Redmine plugins automatically expires. In this case, an annual license with fees must be used if the plugin is to be used independently of the hosting.

Footnotes:
²) For optional services additional costs will be charged. Get an individual offer.
³) For each production environment (as described above) we also offer the setup and support of a Redming test environment. This can be used e.g. for data modeling, performance tests and plugin tests. This involves one-time costs for setup and system configuration. The monthly usage / support fees include: the maintenance of Redmine and the plugins as on the productive environment, as well as the adjustments / maintenance of data synchronization. The below conditions also apply here.
*) If the customer wishes to use additional plugins on the system, which are not provided by us by default, a monthly extra charge will be made for their inclusion in the monthly application maintenance (check / installation of available updates, compatibility check). Important: Requirement is both, a valid license on the part of the customer (for commercial third-party plugins), as well as compatibility with other plugins / the Redmine system provided. We reserve the right to refuse a plugin request, as soon as the security and stability, the compatibility or the regular update process is hindered. For the integration / uninstallation during operation there are additional setup costs per plugin.

Conditions (InHouse and Cloud)

• All pricing in EUR and net. Monthly billing in advance, only.
• Minimum period: 1 month. Can be cancelled 2 weeks before the end of the service period.
• E-mail support: Acceptance of error messages, technical support requests, other activities exclusively via the customer area
• Troubleshooting, answering support requests according to the "Best Effort" principle within our service hours
• Service hours: Mon - Fri from 9:00 to 17:00 (CET/CEST) with the exception of public holidays (BY, D)
• Contract for order processing (AVV): An AVV in accordance with GDPR is concluded in the course of our chargeable hosting services. The documents are available to customers in the customer area after you have placed an offical order.

Additional setup conditions (InHouse)

• Down payment for customers outside Germany: When the final order is placed, a down payment of 100% of the ordered positions is due. The customer will receive an invoice with concrete payment information. To be paid by the customer to us before the start of work (via PayPal or bank transfer to german bank account). The remaining amount (for other services, development etc.) is then payable on completion of the work in accordance with the term of payment from our final invoice.