Managed Hosting / Servicios de aplicaciones gestionadas de Redmine (Hosting)
Redmine Hosting – dos opciones
Ejecutamos Redmine en tu infraestructura o en nuestra nube
Cloud Hosting
Ejecutamos Redmine por ti
Redmine funciona en nuestra infraestructura cloud en Alemania. Actualizaciones, monitoreo, copias de seguridad y soporte incluidos. Sin necesidad de administración de servidores por tu parte.
- Conforme al RGPD, datos alojados en Alemania
- Monitoreo 24/7 y copias de seguridad
- Actualizaciones regulares y parches de seguridad
- Nuestros plugins incluidos (Enterprise+ Bundle)
InHouse (On-Premise)
Tu servidor, nuestra experiencia
Ejecutas Redmine en tu propia infraestructura – nosotros nos encargamos de la instalación, mantenimiento, actualizaciones y soporte. Para un control total sobre tus datos.
- Control total de datos en tu servidor
- Escalable para equipos en crecimiento
- Acceso SSH restrictible a nuestra IP
- Nuestros plugins incluidos (Enterprise+ Bundle)
Tus beneficios
Con nuestro hosting gestionado ahorras recursos internos y proteges los datos de tus proyectos a largo plazo.
Costes previsibles
Costes mensuales fijos en lugar de gastos internos de administración para operación y mantenimiento.
Siempre actualizado
Tu equipo siempre utiliza una versión de Redmine actual, segura y con buen rendimiento.
Plugins incluidos
Uso gratuito de nuestros plugins de Redmine comerciales durante el periodo de soporte.
Monitoreo 24/7
Supervisión centralizada de componentes críticos las 24 horas del día.
Soporte directo
Ayuda competente del equipo que conoce y desarrolla el software.
Protección de datos UE
Todos los datos permanecen en Alemania. Sin transferencia a terceros.
Precios Redmine Managed Hosting
Redmine puede ejecutarse de forma independiente o en combinación con otras aplicaciones.
Only with us: Commercial AlphaNodes plugins are included exclusively for hosting customers – all eight from Hosting R100. Exclusive to hosting customers: Additional features like SAML/SSO and AI – included in the RE Enterprise package, or available via our Enterprise Support Package.
InHouse
Companies that need their own infrastructure
€ 240 /Month
Hosting R100
Recommended minimum number of users: 50
€ 299 /Month
Hosting RE Enterprise
For teams with SSO and AI requirements
€ 699 /Month
Commercial AlphaNodes plugins – included in all hosting packages, activate when needed
Automation & ServiceDesk included in all packages – own SMTP server required. SAML/SSO & AI available via Enterprise Support package.
Pricing: Our offers are solely for businesses in compliance with §14 BGB (German Civil Code). All price information are net prices and subject to legal VAT. If you order our services outside of Germany, other sales tax rates may apply (Reverse Charge). Payable monthly in advance (invoicing).
Footnotes:
²) For optional services additional costs will be charged. Get an individual offer.
³) We optionally offer a separate Redmine test environment, set up and maintained in parallel to the production environment (see above). This is ideally suited for tasks such as data modeling, performance testing, and plugin testing. A one-time fee applies for setup and initial system preparation. Monthly costs cover the maintenance of Redmine and installed plugins (as with the production environment), as well as the maintenance and adjustment of data synchronization. The conditions listed below also apply to the test environment.
*) Additional plugins are possible under some circumstances. Learn more in our FAQ.
Access Security: Access to all applications is provided by default via password-based authentication and can optionally be additionally secured through Multi-Factor Authentication (MFA). Additional authentication methods such as Single Sign-On (SSO) are available upon request. All systems work with role-based access controls for granular permission management.
Operations & Compliance: As a GDPR-compliant German company, we perform regular security updates and create automated, encrypted backups of your data. Our servers are located exclusively in German data centers, ensuring that all data is subject to German data protection laws and no third-country transfers take place.
Plugins: In addition we are also using selected community plugins for a more productive use (e.g. additionals, additional_tags).
Updates: Redmine minor releases and plugins are updated regularly and promptly after automated and/or manual checks. Major releases are deployed following manual compatibility and internal testing. System-level (Linux) security updates are checked and applied every four hours.
Q: Which versions are kept? Completely, we use BorgBackup for this. It is always necessary to restore a complete backup. It is not possible to restore a single issue, a single wiki page or a single issue file, nor is it possible due to the Redmine architecture.
Q: For how long? The last two days / one of the last week / one of last month.
Q: How to restore backups? It's part of our job to restore it for your, if you need a backup to be restored.
The costs for inclusion in our monthly application support (incl. testing, update installation and compatibility check) vary depending on the plugin. We will be happy to inform you of the exact costs in the individual offer.
Third party plugins: Precondition is a valid support license of the customer (for commercial plugins) and compatibility with the existing system (Redmine, Redmine plugins). We reserve the right to reject a plugin request if security, compatibility or updates (e.g. due to an expired support license) are impaired as a result.
Additional costs: The use of plugins that are not provided and maintained by us may incur one-off costs for integration or uninstallation as well as additional monthly costs.
After the termination of a booked Managed Application Hosting Cloud package, access to the application will be blocked at the end of the term and the data will be deleted immediately and irrevocably. The customer is therefore expressly required to save or export their data independently in good time before the end or to arrange for the data to be migrated (e.g. backup) to another system (see our general Terms).
Cost savings: Internal installation and maintenance require specialized IT staff, server hardware, software licenses, and extensive maintenance, including the provision of security updates. External providers like us amortize these costs across many clients and offer more cost-effective, scalable solutions. Regular updates are professionally managed, freeing up internal resources and minimizing the risk of outdated software and associated security vulnerabilities.
Focus on Core Business: Internal IT can concentrate on the company's core competencies instead of spending valuable time managing and maintaining web applications. We as external hosting provider assume full responsibility for availability, security, and regular updates, relieving internal IT of administrative tasks and allowing them to focus on more strategically important projects. This also prevents crucial security updates for Redmine or other applications from being neglected. And in case of questions or problems we are your competent contact for technical support or user support requests.
We have services that suits your needs and move your business forward.
Conditions (InHouse and Cloud)
- All pricing in EUR and net. Monthly billing in advance, only.
- Minimum period: 1 month. Can be cancelled 2 weeks before the end of the service period.
- E-mail support: Acceptance of error messages, technical support requests, other activities exclusively via the customer area
- Troubleshooting, answering support requests according to the "Best Effort" principle within our service hours
- Service hours: Mon - Fri from 9:00 to 17:00 (CET/CEST) with the exception of public holidays (BY, D)
- Contract for order processing (AVV): An AVV in accordance with GDPR is concluded in the course of our chargeable hosting services. The documents are available to customers in the customer area after you have placed an offical order.
Additional setup conditions (InHouse)
- Down payment for customers outside Germany: When the final order is placed, a down payment of 100% of the ordered positions is due. The customer will receive an invoice with concrete payment information. To be paid by the customer to us before the start of work (via PayPal or bank transfer to german bank account). The remaining amount (for other services, development etc.) is then payable on completion of the work in accordance with the term of payment from our final invoice.
¿Para quién es nuestro hosting?
Con nuestra experiencia eliminamos los obstáculos de la operación autogestionada.
PYMEs y organizaciones sin ánimo de lucro
A menudo faltan recursos internos o conocimientos para la operación y el mantenimiento. Nuestro hosting ofrece flexibilidad y control de costes.
Enfoque en privacidad
Si gestionas proyectos sensibles y necesitas control sobre tus datos, nuestro hosting te permite implementar estándares de seguridad de forma óptima.
Startups
Redmine es perfecto para un crecimiento rápido. Escalable y adaptable a necesidades y flujos de trabajo individuales.
Qué incluye nuestro paquete de servicios
Para un funcionamiento óptimo, seguro y sin errores, nos encargamos proactivamente del mantenimiento regular de tu aplicación Redmine.
Actualizaciones & mantenimiento
- Actualizaciones menores, mayores, patch releases
- Parches de seguridad aplicados rápidamente
- Actualizaciones de plugins instalados (comunidad o terceros)
- Mantenimiento del sistema operativo Linux
Seguridad & monitoreo
- Copias de seguridad cifradas (diarias + snapshots cada 4h)
- Monitoreo 24/7 de componentes críticos
- Resolución rápida de incidencias
- Acceso a nuestros plugins comerciales
Hosting InHouse – cómo funciona
¿El control total sobre tus datos es importante para ti? Entonces nuestro paquete de servicios InHouse es la opción correcta.
Tú proporcionas el servidor
- Servidor físico o instancia virtual (Ubuntu o Debian)
- En tu empresa o en un centro de datos de tu elección
- Acceso SSH (sin VPN), restrictible a nuestra IP
Nosotros nos encargamos de la operación
- Instalación y configuración profesional de Redmine
- Gestión de actualizaciones para SO, Redmine y plugins
- Actualizaciones de seguridad automáticas, copias de seguridad, resolución de incidencias
Tú te beneficias de
- Un Redmine estable y con buen rendimiento en tu propio servidor
- Costes previsibles dentro de un presupuesto fijo
- Soporte rápido y competente en caso de emergencia
Optional
- Support and individual services (remote)
Technical support regarding the care of the server environment (in case of malfunctions and failures) are usually included in the monthly package price. Not included are development services, consulting, user support or other (configuration) services that go beyond the technical support of the server. As well as post installation / activation of additional functionality, AddOns, Plugins, Libraries etc. Extra costs are charged for these services. A claim to support services in this context does not exist.
The operation of additional software that requires root permission for installation or operation is fundamentally not possible.
Servicios profesionales de Redmine
Desde consultoría y concepción hasta implementación, estrategia y optimización. Llevamos los estándares IT de las grandes empresas a las PYMEs.
Redmine Hosting – sin preocupaciones.
Redmine es una herramienta de gestión de proyectos open source madura y basada en web. Centraliza la comunicación del equipo, las tareas y la información del proyecto en un solo lugar – personalizable con plugins y temas, con control total de costes.
Nosotros nos encargamos de la operación para que puedas concentrarte en tu negocio.