Managed Hosting / Redmine Beheerde Toepassingsdiensten (Hosting)
Redmine Hosting – twee opties
Wij draaien Redmine op jouw infrastructuur of in onze cloud
Cloud Hosting
Wij draaien Redmine voor je
Redmine draait in onze cloud-infrastructuur in Duitsland. Inclusief updates, monitoring, backups en support. Geen serverbeheer aan jouw kant nodig.
- AVG-conform, data gehost in Duitsland
- 24/7 monitoring en backups
- Regelmatige updates en beveiligingspatches
- Onze plugins inbegrepen (Enterprise+ Bundle)
InHouse (On-Premise)
Jouw server, onze expertise
Je draait Redmine op je eigen infrastructuur – wij zorgen voor installatie, onderhoud, updates en support. Voor volledige controle over je data.
- Volledige datacontrole op jouw server
- Schaalbaar voor groeiende teams
- SSH-toegang beperkt tot ons IP mogelijk
- Onze plugins inbegrepen (Enterprise+ Bundle)
Jouw voordelen
Met onze managed hosting bespaar je interne resources en bescherm je je projectdata op de lange termijn.
Voorspelbare kosten
Vaste maandelijkse kosten in plaats van interne administratiekosten voor beheer en onderhoud.
Altijd up-to-date
Je team gebruikt altijd een actuele, veilige en snelle Redmine-versie.
Plugins inbegrepen
Gratis gebruik van onze commerciële Redmine plugins tijdens de supportperiode.
24/7 monitoring
Gecentraliseerde bewaking van kritieke componenten dag en nacht.
Directe support
Deskundige hulp van het team dat de software kent en ontwikkelt.
EU-gegevensbescherming
Alle data blijft in Duitsland. Geen overdracht aan derden.
Prijzen Redmine Managed Hosting
Redmine kan standalone draaien of in combinatie met andere applicaties.
Only with us: Commercial AlphaNodes plugins are included exclusively for hosting customers – all eight from Hosting R100. Exclusive to hosting customers: Additional features like SAML/SSO and AI – included in the RE Enterprise package, or available via our Enterprise Support Package.
InHouse
Companies that need their own infrastructure
€ 240 /Month
Hosting R100
Recommended minimum number of users: 50
€ 299 /Month
Hosting RE Enterprise
For teams with SSO and AI requirements
€ 699 /Month
Commercial AlphaNodes plugins – included in all hosting packages, activate when needed
Automation & ServiceDesk included in all packages – own SMTP server required. SAML/SSO & AI available via Enterprise Support package.
Pricing: Our offers are solely for businesses in compliance with §14 BGB (German Civil Code). All price information are net prices and subject to legal VAT. If you order our services outside of Germany, other sales tax rates may apply (Reverse Charge). Payable monthly in advance (invoicing).
Footnotes:
²) For optional services additional costs will be charged. Get an individual offer.
³) We optionally offer a separate Redmine test environment, set up and maintained in parallel to the production environment (see above). This is ideally suited for tasks such as data modeling, performance testing, and plugin testing. A one-time fee applies for setup and initial system preparation. Monthly costs cover the maintenance of Redmine and installed plugins (as with the production environment), as well as the maintenance and adjustment of data synchronization. The conditions listed below also apply to the test environment.
*) Additional plugins are possible under some circumstances. Learn more in our FAQ.
Access Security: Access to all applications is provided by default via password-based authentication and can optionally be additionally secured through Multi-Factor Authentication (MFA). Additional authentication methods such as Single Sign-On (SSO) are available upon request. All systems work with role-based access controls for granular permission management.
Operations & Compliance: As a GDPR-compliant German company, we perform regular security updates and create automated, encrypted backups of your data. Our servers are located exclusively in German data centers, ensuring that all data is subject to German data protection laws and no third-country transfers take place.
Plugins: In addition we are also using selected community plugins for a more productive use (e.g. additionals, additional_tags).
Updates: Redmine minor releases and plugins are updated regularly and promptly after automated and/or manual checks. Major releases are deployed following manual compatibility and internal testing. System-level (Linux) security updates are checked and applied every four hours.
Q: Which versions are kept? Completely, we use BorgBackup for this. It is always necessary to restore a complete backup. It is not possible to restore a single issue, a single wiki page or a single issue file, nor is it possible due to the Redmine architecture.
Q: For how long? The last two days / one of the last week / one of last month.
Q: How to restore backups? It's part of our job to restore it for your, if you need a backup to be restored.
The costs for inclusion in our monthly application support (incl. testing, update installation and compatibility check) vary depending on the plugin. We will be happy to inform you of the exact costs in the individual offer.
Third party plugins: Precondition is a valid support license of the customer (for commercial plugins) and compatibility with the existing system (Redmine, Redmine plugins). We reserve the right to reject a plugin request if security, compatibility or updates (e.g. due to an expired support license) are impaired as a result.
Additional costs: The use of plugins that are not provided and maintained by us may incur one-off costs for integration or uninstallation as well as additional monthly costs.
After the termination of a booked Managed Application Hosting Cloud package, access to the application will be blocked at the end of the term and the data will be deleted immediately and irrevocably. The customer is therefore expressly required to save or export their data independently in good time before the end or to arrange for the data to be migrated (e.g. backup) to another system (see our general Terms).
Cost savings: Internal installation and maintenance require specialized IT staff, server hardware, software licenses, and extensive maintenance, including the provision of security updates. External providers like us amortize these costs across many clients and offer more cost-effective, scalable solutions. Regular updates are professionally managed, freeing up internal resources and minimizing the risk of outdated software and associated security vulnerabilities.
Focus on Core Business: Internal IT can concentrate on the company's core competencies instead of spending valuable time managing and maintaining web applications. We as external hosting provider assume full responsibility for availability, security, and regular updates, relieving internal IT of administrative tasks and allowing them to focus on more strategically important projects. This also prevents crucial security updates for Redmine or other applications from being neglected. And in case of questions or problems we are your competent contact for technical support or user support requests.
We have services that suits your needs and move your business forward.
Conditions (InHouse and Cloud)
- All pricing in EUR and net. Monthly billing in advance, only.
- Minimum period: 1 month. Can be cancelled 2 weeks before the end of the service period.
- E-mail support: Acceptance of error messages, technical support requests, other activities exclusively via the customer area
- Troubleshooting, answering support requests according to the "Best Effort" principle within our service hours
- Service hours: Mon - Fri from 9:00 to 17:00 (CET/CEST) with the exception of public holidays (BY, D)
- Contract for order processing (AVV): An AVV in accordance with GDPR is concluded in the course of our chargeable hosting services. The documents are available to customers in the customer area after you have placed an offical order.
Additional setup conditions (InHouse)
- Down payment for customers outside Germany: When the final order is placed, a down payment of 100% of the ordered positions is due. The customer will receive an invoice with concrete payment information. To be paid by the customer to us before the start of work (via PayPal or bank transfer to german bank account). The remaining amount (for other services, development etc.) is then payable on completion of the work in accordance with the term of payment from our final invoice.
Voor wie is onze hosting?
Met onze expertise nemen wij de drempels van zelfbeheer weg.
MKB en non-profits
Vaak ontbreken interne resources of kennis voor beheer en onderhoud. Onze hosting biedt flexibiliteit en kostenbeheer.
Focus op privacy
Als je gevoelige projecten beheert en controle over je data nodig hebt, kun je met onze hosting beveiligingsstandaarden optimaal implementeren.
Startups
Redmine is perfect voor snelle groei. Schaalbaar en aanpasbaar aan individuele behoeften en workflows.
Wat ons servicepakket bevat
Voor de best mogelijke, veilige en foutloze werking zorgen wij proactief voor het regelmatige onderhoud van je Redmine-applicatie.
Updates & onderhoud
- Minor-updates, major-updates, patch releases
- Beveiligingspatches snel toegepast
- Updates van geïnstalleerde plugins (community of derde partij)
- Linux-besturingssysteemonderhoud
Beveiliging & monitoring
- Versleutelde backups (dagelijks + snapshots elke 4 uur)
- 24/7 monitoring van kritieke componenten
- Snelle probleemoplossing bij incidenten
- Toegang tot onze commerciële plugins
InHouse Hosting – zo werkt het
Volledige controle over je data is belangrijk voor je? Dan is ons InHouse-servicepakket de juiste keuze.
Jij levert de server
- Fysieke server of virtuele instantie (Ubuntu of Debian)
- Bij jouw bedrijf of in een datacenter naar keuze
- SSH-toegang (zonder VPN), beperkt tot ons IP mogelijk
Wij verzorgen het beheer
- Professionele installatie en configuratie van Redmine
- Updatebeheer voor OS, Redmine en plugins
- Automatische beveiligingsupdates, backups, probleemoplossing
Jij profiteert van
- Stabiel en snel Redmine op je eigen server
- Voorspelbare kosten binnen een vast budget
- Snelle, deskundige support in noodgevallen
Optional
- Support and individual services (remote)
Technical support regarding the care of the server environment (in case of malfunctions and failures) are usually included in the monthly package price. Not included are development services, consulting, user support or other (configuration) services that go beyond the technical support of the server. As well as post installation / activation of additional functionality, AddOns, Plugins, Libraries etc. Extra costs are charged for these services. A claim to support services in this context does not exist.
The operation of additional software that requires root permission for installation or operation is fundamentally not possible.
Professionele Redmine Services
Van advies en concept tot implementatie, strategie en optimalisatie. Wij brengen bewezen IT-standaarden van grote bedrijven naar het MKB.
Redmine Hosting – zorgeloos.
Redmine is een volwassen, webgebaseerd open source projectmanagementtool. Het centraliseert teamcommunicatie, taken en projectinformatie op één plek – flexibel aanpasbaar met plugins en thema's, met volledige kostenbeheer.
Wij verzorgen het beheer zodat jij je kunt concentreren op je kernactiviteiten.