Managed Hosting / Usługi Redmine Managed Application Services (Hosting)

Redmine Hosting – dwie opcje

Uruchamiamy Redmine na Twojej infrastrukturze lub w naszej chmurze

Cloud Hosting

Uruchamiamy Redmine za Ciebie

Redmine działa w naszej infrastrukturze chmurowej w Niemczech. Aktualizacje, monitoring, kopie zapasowe i wsparcie w cenie. Żadna administracja serwerem z Twojej strony nie jest wymagana.

  • Zgodność z RODO, dane hostowane w Niemczech
  • Monitoring 24/7 i kopie zapasowe
  • Regularne aktualizacje i poprawki bezpieczeństwa
  • Nasze wtyczki w cenie (Enterprise+ Bundle)

InHouse (On-Premise)

Twój serwer, nasza wiedza

Uruchamiasz Redmine na własnej infrastrukturze – my zajmujemy się instalacją, utrzymaniem, aktualizacjami i wsparciem. Dla pełnej kontroli nad Twoimi danymi.

  • Pełna kontrola danych na Twoim serwerze
  • Skalowalne dla rosnących zespołów
  • Dostęp SSH z możliwością ograniczenia do naszego IP
  • Nasze wtyczki w cenie (Enterprise+ Bundle)

Twoje korzyści

Dzięki naszemu zarządzanemu hostingowi oszczędzasz zasoby wewnętrzne i długoterminowo chronisz dane swoich projektów.

Przewidywalne koszty

Stałe koszty miesięczne zamiast wewnętrznych wydatków administracyjnych na obsługę i utrzymanie.

Zawsze aktualny

Twój zespół zawsze korzysta z aktualnej, bezpiecznej i wydajnej wersji Redmine.

Wtyczki w cenie

Bezpłatne korzystanie z naszych komercyjnych wtyczek Redmine w okresie wsparcia.

Monitoring 24/7

Scentralizowany nadzór nad krytycznymi komponentami przez całą dobę.

Bezpośrednie wsparcie

Kompetentna pomoc od zespołu, który zna i rozwija oprogramowanie.

Ochrona danych UE

Wszystkie dane pozostają w Niemczech. Brak transferu do stron trzecich.

Ceny Redmine Managed Hosting

Redmine może być uruchamiany samodzielnie lub w połączeniu z innymi aplikacjami.

Only with us: Commercial AlphaNodes plugins are included exclusively for hosting customers – all eight from Hosting R100. Exclusive to hosting customers: Additional features like SAML/SSO and AI – included in the RE Enterprise package, or available via our Enterprise Support Package.

On premise

InHouse

Companies that need their own infrastructure
Monthly operation package
€ 240 /Month
Setup feefrom 700 EUR
Updates (System, Redmine, Plugins)automatic
SupportCustomer area
Server locationCustomer location
StorageCustomer's responsibility
Redmine v6.1x (Multilingual)incl. 2FA
Number of Projects and Usersunlimited
TrafficCustomer's responsibility
Own domainrequired
Own SMTP server required
API Requestsunlimited
Data migration old Redmine systemcharged
Commercial AlphaNodes plugins
Enterprise Support optional add-on
SAML with SSOvia Enterprise Support
AI Pluginvia Enterprise Support
Get a quote
Cloud

Hosting R100

Recommended minimum number of users: 50
Monthly operation package
€ 299 /Month
Setupinclusive
Updates (System, Redmine, Plugins)automatic
SupportCustomer area
Server location / data storageGermany
Storage100 GB
Redmine v6.1x (Multilingual)incl. 2FA
Number of Projects and Usersunlimited
Trafficunlimited
AlphaNodes sub-domaininclusive
Own domainoptional
API Requests limited
Own SMTP server usable
Data migration old Redmine systeminclusive
All commercial AlphaNodes plugins
Enterprise Support optional add-on
Order now
Cloud Enterprise Package

Hosting RE Enterprise

For teams with SSO and AI requirements
Monthly operation package
€ 699 /Month
Setupinclusive
Updates (System, Redmine, Plugins)automatic
SupportCustomer area
Server location / data storageGermany
Redmine v6.1x (Multilingual)incl. 2FA
Number of Projects and Usersunlimited
Trafficunlimited
AlphaNodes sub-domaininclusive
Own domainoptional
API Requests limited
Own SMTP server usable
Data migration old Redmine systeminclusive
All commercial AlphaNodes plugins
Redmine SAML with SSO
Redmine AI Plugin
Enterprise Support optional (hours)
Order now

Commercial AlphaNodes plugins – included in all hosting packages, activate when needed

Redmine DevOps Redmine DB Redmine HRM Redmine Passwords Redmine Reporting Redmine Wiki Guide Redmine Automation Redmine ServiceDesk Redmine SAML/SSO Redmine AI

Automation & ServiceDesk included in all packages – own SMTP server required. SAML/SSO & AI available via Enterprise Support package.

Optional services² (InHouse, Hosting R100, RE Enterprise)
Third-Party vendor / community plugin maintenance, monthly fee*
10,- € / per plugin
Additional test installation, monthly fee³
119,- €
Additional HedgeDoc Pad, monthly fee
50,- €
Additional Redmine AI Hosting Cloud, locally operated AI (Ollama), monthly fee
599,- € (+Setup)
per 100GB additional storage, monthly fee (Hosting R100)
20,- €
Switch of MySQL data into PostgreSQL
on demand
Corporate branding (Logo, Header, Footer)
on demand
Other services / modifications
on demand
Enterprise support packages
on demand support hours (5, 10, 20h)

Pricing: Our offers are solely for businesses in compliance with §14 BGB (German Civil Code). All price information are net prices and subject to legal VAT. If you order our services outside of Germany, other sales tax rates may apply (Reverse Charge). Payable monthly in advance (invoicing).

Footnotes:
²) For optional services additional costs will be charged. Get an individual offer.
³) We optionally offer a separate Redmine test environment, set up and maintained in parallel to the production environment (see above). This is ideally suited for tasks such as data modeling, performance testing, and plugin testing. A one-time fee applies for setup and initial system preparation. Monthly costs cover the maintenance of Redmine and installed plugins (as with the production environment), as well as the maintenance and adjustment of data synchronization. The conditions listed below also apply to the test environment.
*) Additional plugins are possible under some circumstances. Learn more in our FAQ.

FAQ
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InHouse = On Premise. We take over the hosting of open source applications that are operated on your server in your infrastructure. Provision of the server (Linux) is done by the customer. Here there are no restrictions in terms of performance, hardware, resources, location. Suitable for companies with compliance requirements and higher security standards due to sensitive data.
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The open source applications are provided by us (our server). Root access not possible. Our servers are located at a leading Data Center from Germany whose operator is certified according to DIN ISO/IEC 27001. The data center park is equipped with state-of-the-art security technology (24/7 monitoring, access controls), has a modern early fire detection system, redundant UV systems and is fully air-conditioned. The customer receives an administrator account for further administration of its application and users. Customer is responsible for the activities of all its End Users and the way End Users use data, even if those End Users are not from the Customer's organization or domain.
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Encryption & Transmission: Our German cloud servers provide comprehensive protection for your development and/or project data. All data transmissions are secured through SSL/TLS encryption (HTTPS) for web access and SSH for command line access. All services (Redmine, Nextcloud, Matomo, Rocket.Chat, HedgeDoc) use Let's Encrypt certificates for secure connections.
Access Security: Access to all applications is provided by default via password-based authentication and can optionally be additionally secured through Multi-Factor Authentication (MFA). Additional authentication methods such as Single Sign-On (SSO) are available upon request. All systems work with role-based access controls for granular permission management.
Operations & Compliance: As a GDPR-compliant German company, we perform regular security updates and create automated, encrypted backups of your data. Our servers are located exclusively in German data centers, ensuring that all data is subject to German data protection laws and no third-country transfers take place.
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The available disk space also includes the memory required for the application (incl. databases, libraries, plugins, addons etc.) itself. The remaining hard disk space is available for the data.
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We are providing the latest stable Redmine version. The standard functions are: Project management, Issue tracking (tasks), Spent time (on issues), Document management, Wiki, News, Discussion forum, Rights and roles management, Issue workflows, Calendar, Gantt-Diagram, Activity log, E-Mail notifications, API, Custom fields, Issue import via CSV.
Plugins: In addition we are also using selected community plugins for a more productive use (e.g. additionals, additional_tags).
Updates: Redmine minor releases and plugins are updated regularly and promptly after automated and/or manual checks. Major releases are deployed following manual compatibility and internal testing. System-level (Linux) security updates are checked and applied every four hours.
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Q: How often? Backups are saved encrypted. Once a day all data (files/uploads from Redmine and database). A snapshot of the database is also taken every 4 hours.
Q: Which versions are kept? Completely, we use BorgBackup for this. It is always necessary to restore a complete backup. It is not possible to restore a single issue, a single wiki page or a single issue file, nor is it possible due to the Redmine architecture.
Q: For how long? The last two days / one of the last week / one of last month.
Q: How to restore backups? It's part of our job to restore it for your, if you need a backup to be restored.
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This are so called Plugins for Redmine provided by AlphaNodes. In case you need additional functionality we provide you this plugin (or all) for free usage during the period of hosting with us. In accordance with our terms and terms of usage.
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Our optimized Redmine system uses selected plugins for secure and productive use. Additional plugins (community or third-party) require our prior review for compatibility, regular maintenance (bug fixes, updates), and potential problems. Integration is only possible after a positive review.
The costs for inclusion in our monthly application support (incl. testing, update installation and compatibility check) vary depending on the plugin. We will be happy to inform you of the exact costs in the individual offer.
Third party plugins: Precondition is a valid support license of the customer (for commercial plugins) and compatibility with the existing system (Redmine, Redmine plugins). We reserve the right to reject a plugin request if security, compatibility or updates (e.g. due to an expired support license) are impaired as a result.
Additional costs: The use of plugins that are not provided and maintained by us may incur one-off costs for integration or uninstallation as well as additional monthly costs.
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When the hosting contract is terminated, the plugin usage right for provided, commercial AlphaNodes Redmine plugins automatically expires. In this case, an annual support license with fees must be used if the plugin is to be used independently of the hosting.
After the termination of a booked Managed Application Hosting Cloud package, access to the application will be blocked at the end of the term and the data will be deleted immediately and irrevocably. The customer is therefore expressly required to save or export their data independently in good time before the end or to arrange for the data to be migrated (e.g. backup) to another system (see our general Terms).
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Many of our customers either operated Redmine themselves or planned to operate it themselves. The most important reasons for switching to our holistic support were:
Cost savings: Internal installation and maintenance require specialized IT staff, server hardware, software licenses, and extensive maintenance, including the provision of security updates. External providers like us amortize these costs across many clients and offer more cost-effective, scalable solutions. Regular updates are professionally managed, freeing up internal resources and minimizing the risk of outdated software and associated security vulnerabilities.
Focus on Core Business: Internal IT can concentrate on the company's core competencies instead of spending valuable time managing and maintaining web applications. We as external hosting provider assume full responsibility for availability, security, and regular updates, relieving internal IT of administrative tasks and allowing them to focus on more strategically important projects. This also prevents crucial security updates for Redmine or other applications from being neglected. And in case of questions or problems we are your competent contact for technical support or user support requests.

We have services that suits your needs and move your business forward.

Contact us

Conditions (InHouse and Cloud)

  • All pricing in EUR and net. Monthly billing in advance, only.
  • Minimum period: 1 month. Can be cancelled 2 weeks before the end of the service period.
  • E-mail support: Acceptance of error messages, technical support requests, other activities exclusively via the customer area
  • Troubleshooting, answering support requests according to the "Best Effort" principle within our service hours
  • Service hours: Mon - Fri from 9:00 to 17:00 (CET/CEST) with the exception of public holidays (BY, D)
  • Contract for order processing (AVV): An AVV in accordance with GDPR is concluded in the course of our chargeable hosting services. The documents are available to customers in the customer area after you have placed an offical order.

Additional setup conditions (InHouse)

  • Down payment for customers outside Germany: When the final order is placed, a down payment of 100% of the ordered positions is due. The customer will receive an invoice with concrete payment information. To be paid by the customer to us before the start of work (via PayPal or bank transfer to german bank account). The remaining amount (for other services, development etc.) is then payable on completion of the work in accordance with the term of payment from our final invoice.

Dla kogo jest nasz hosting?

Dzięki naszej wiedzy usuwamy przeszkody związane z samodzielną administracją.

MŚP i organizacje non-profit

Często brakuje wewnętrznych zasobów lub wiedzy do obsługi i utrzymania. Nasz hosting oferuje elastyczność i kontrolę kosztów.

Nacisk na ochronę danych

Jeśli zarządzasz wrażliwymi projektami i potrzebujesz kontroli nad swoimi danymi, nasz hosting pozwoli Ci optymalnie wdrożyć standardy bezpieczeństwa.

Startupy

Redmine idealnie nadaje się do szybkiego wzrostu. Skalowalny i dostosowywalny do indywidualnych potrzeb i procesów pracy.

Co zawiera nasz pakiet usług

Dla najlepszego możliwego, bezpiecznego i bezbłędnego działania proaktywnie dbamy o regularną konserwację Twojej aplikacji Redmine.

Aktualizacje & utrzymanie

  • Aktualizacje minor, major, patch release
  • Poprawki bezpieczeństwa stosowane niezwłocznie
  • Aktualizacje zainstalowanych wtyczek (społecznościowych lub zewnętrznych)
  • Utrzymanie systemu operacyjnego Linux

Bezpieczeństwo & monitoring

  • Szyfrowane kopie zapasowe (codziennie + snapshoty co 4h)
  • Monitoring 24/7 krytycznych komponentów
  • Szybkie rozwiązywanie problemów w przypadku incydentów
  • Dostęp do naszych komercyjnych wtyczek

Hosting InHouse – jak to działa

Pełna kontrola nad Twoimi danymi jest dla Ciebie ważna? Wtedy nasz pakiet usług InHouse jest właściwym wyborem.

1

Ty dostarczasz serwer

  • Serwer fizyczny lub instancja wirtualna (Ubuntu lub Debian)
  • W Twojej firmie lub w centrum danych do wyboru
  • Dostęp SSH (bez VPN), z możliwością ograniczenia do naszego IP
2

My zajmujemy się obsługą

  • Profesjonalna instalacja i konfiguracja Redmine
  • Zarządzanie aktualizacjami dla OS, Redmine i wtyczek
  • Automatyczne aktualizacje bezpieczeństwa, kopie zapasowe, rozwiązywanie problemów
3

Ty zyskujesz

  • Stabilny i wydajny Redmine na Twoim własnym serwerze
  • Przewidywalne koszty w ramach stałego budżetu
  • Szybkie, kompetentne wsparcie w sytuacjach awaryjnych

Optional

  • Support and individual services (remote)

Technical support regarding the care of the server environment (in case of malfunctions and failures) are usually included in the monthly package price. Not included are development services, consulting, user support or other (configuration) services that go beyond the technical support of the server. As well as post installation / activation of additional functionality, AddOns, Plugins, Libraries etc. Extra costs are charged for these services. A claim to support services in this context does not exist.
The operation of additional software that requires root permission for installation or operation is fundamentally not possible.

Profesjonalne usługi Redmine

Od doradztwa i koncepcji po wdrożenie, strategię i optymalizację. Przynosimy sprawdzone standardy IT z dużych firm do małych i średnich przedsiębiorstw.

Przegląd usług

Redmine Hosting – bez zmartwień.

Redmine to dojrzałe, webowe narzędzie open source do zarządzania projektami. Centralizuje komunikację zespołową, zadania i informacje projektowe w jednym miejscu – elastycznie konfigurowalne za pomocą wtyczek i szablonów, z pełną kontrolą kosztów.

My zajmujemy się obsługą, abyś mógł skupić się na swoim core biznesie.

Skontaktuj się z nami