Redmine Plugins pricing

How can I buy the plugin?

On our website the purchase of the desired plugin / plugin bundle can be done via PayPal or Stripe payment. This process is the fastest. It is also possible to pay via bank transfer to german bank account. In this case we will provide a pre-payment invoice with the necessary payment information on request. In general: Delivery against prepayment, only.

What plugin version do I receive?

You receive the latest version, which is available at the time of payment (today: v3.4.0).

Do I have access to older plugin versions, as well?

No. By purchasing a current plugin version, you do not have access to old downloads. This means, that old plugin versions (compatible with older Redmine systems) are not accessible to you. So make sure to meet our minimum requirements. Learn more

What should I pay attention to before buying?

Digital products are not returnable. Make sure that your Redmine system meets the minimum requirements stated at the time of purchase. Known compatibility issues with other plugins should be checked in advance. Learn more about it in our Plugin FAQ.

Plugin Download after purchase

The download URL will be sent to the e-mail address used for the order by our third party provider DPD. After receipt of payment (via PayPal or Stripe), the download link for tar.gz file download will be sent within 30 minutes to the e-mail address provided during payment. For those who don't user paypal and will transfer money directly to our bank account, the link will be issued within 5 working days after your payment order started by your bank.

What discounts are available?

We offer discounted prices for the purchase of plugin bundles. If you buy one of our available bundles then they cost less than if you buy the products individually. The most economical is the Enterprise+ bundle.

What support service is included?

Our plugins are sold only in the course of a plugin support license. With this, every customer has access to our customer area for 12 months to the respective product. Via the customer area the customer gets access to: plugin download (the latest version), plugin support (requests to the support team via ticket system), plugin documentation (also includes installation / update instructions, scripts, API documentation etc.). The customer is obliged to download new versions promptly (after our mail notifications).

Do all my employees get access to product support?

The login to the support area is created for the person who buys the plugin. The login data for this will be created shortly after the purchase and sent to the buyer via email. Make sure that the email sender (@alphanodes.com) does not end up in your SPAM folder. Other people usually do not get access to the customer area. Unless you tell us explicitly.

How to get access to the plugin documentation for the application?

In order for you and your team members to get access to the plugin documentation, you just need to implement the plugin support token from the invoice after successful installation in the help section of the plugin configuration. Then you can access the plugin documentation & API documentation directly in your Redmine application via the top menu. The token is time-limited (12 months) and identifies you as a support beneficiary. Documentation access also ends when the support period expires. Learn more

How do I get up and running the plugin?

After you have access to our customer area you find all you need to get the plugin running: installation instructions, update instructions, issue tracking system to contact support team in case of problems etc. We recommend to use our installation instructions, only.

What happens when the support period is over?

If the 12-month product support has expired, the plugin can still be used. In the version you last worked with / last downloaded. By the end of the support period the user login will be locked and the access to the customer area and everything related to it will expire (plugin downloads, plugin documentation, installation / update instructions, API documentation, scripts etc.). Downloading plugin files, updates / bug fixes is no longer possible. We no longer accept support requests. Since these are all our services included in a valid plugin support license, we recommend you to renew your license regularly. Note: In general, the download of old plugin files is not possible retroactively. Learn more

Is the plugin licence automatically renewed?

No, we don't force you into any long-term contracts. Our plugin support license expires after 12 month automatically. If necessary, the license must be renewed by you to profit from regular feature updates, bug fixes and friendly support.

Is there a test version available?

No, we do not offer a personal test version. The functions of the plugins can be tested extensively in our public accessible online Demo before purchase. So you can see how the plugins work together very well.

Can the plugins be integrated with other applications?

With our APIs (based on JSON and XML), integration is also possible with other applications that support this.

Do the plugins also work together with other plugins?

Our plugins are compatible with each other and also work with many, but not all, other Redmine plugins. As long as they do not provide similar functionality. And as long as they also support the minimum requirements mentioned by us. There are incompatible plugins, with which together our plugins do not work. Learn more about compatibility problems in our Plugin FAQ.

I am working in a multilingual team. What languages is the plugin available in?

Our plugins (except DevOps) support various languages: German, English, French, Italian, Japanese, Korean, Portuguese (Brazil), Russian, Spanish, Poland, Czech.

Do you run your business on AlphaNodes Plugins?

Absolutely! In fact, we use every plugin internally for several months before we release it publicly. Most Plugins resulted due to own need.

What makes AlphaNodes plugins different from other tools?

With our high-quality developed plugins (Made in Germany) you always work with a range of functions which best supports the latest Redmine version (currently this one). Our tools are continuously maintained and developed. They are well documented, all on the same level, compatible with each other and work best all together. Learn more.

What is a bundle?

A bundle is a package of single plugins. The purchase of a bundle is cheaper than the single plugin purchase. We offer several plugin bundles.

Is there a bundle price for Reporting & HRM?

Yes, the Business-Class Bundle contains both plugins, which build on each other. The HRM Plugin is not executable if the Reporting Plugin is missing. Please consider the Business-Class Bundle if you do not have either of the two plugins.

Is there a bundle price for Automation & Reporting?

Yes, the Automation-Bundle contains both plugins, which build on each other. Das Automation Plugin is not executable if the Reporting Plugin is missing.

Which package includes the ServiceDesk?

The ServiceDesk plugin is not available individually. It contains dependencies to some other plugins, therefore it is only available in the Enterprise+ bundle.

Is there a bundle price for other plugin combinations?

If you need other plugin combinations, we recommend to buy the Enterprise+ Bundle. Due to the many interdependencies of our plugins, the big bundle makes more sense. It is only slightly more expensive than the single purchase and contains all our great functional extensions that fit together perfectly.