Rocket.Chat Managed Application Services (Hosting)

Managed Hosting / Rocket.Chat Managed Application Services (Hosting)

Rocket.Chat

The web-based messaging service Rocket.Chat focuses on communication within groups or teams. If you use Rocket Chat you can provide your team members with a user account and then use this account to communicate easily with each other in public or private groups.

Rocket.Chat is used via the browser. But it is also available as an app on your own device. The chat supports the sending of files, pictures and videos as well as the integration of other services, such as a connection to the ticket system Redmine. We enable the application on an own server or offer the service in our Cloud Service.

Our Rocket.Chat Managed Application Services

For the best possible, safe and error-free operation, we proactively take over the regular care and maintenance of your Rocket.Chat application. Update management, security updates, backups, monitoring, technical support.

You decide if this happens on your own server (InHouse) or on our server (Cloud).

Advantages

Savings of internal resources and relief of the own IT department
Reduction of administrative burden and administrative barriers
Fixed, calculable monthly costs
Always up-to-date, secure, high-performance application
24/7 monitoring (availability and performance)
Optimal integration with other applications (e.g. Redmine)

Rocket.Chat (InHouse Server)

You want to run Rocket.Chat on your own server at your company or at a hoster of your choice? Then our InHouse-Operation Package is a possible good choice for you.

Advantages Managed Hosting InHouse

Increased data security: data is stored in your own infrastructure
Stepless control over hardware limits
No limitation (e.g. number of accesses, data volumes, users etc.)
Monthly budget is within a manageable range
Saving internal resources. Relief of the own IT department

A regularly maintained server usually runs more stable and secure. However, in many companies, the time to carry out these important maintenance tasks regularly and, above all, in a prompt way usually fails. We take over this service for you.

It's very simple

You allocate us a Linux server instance:

physical server or virtual instance
this is located either in your company or in an external data center of your choice

With our operating package we ensure that:

Rocket.Chat runs stable and performant on your own server
and the costs are within the range that can be planned.

We take over for you

Professional installation and setup, as well as operational provision of the Rocket.Chat Application on the server
Implementation and maintenance of the update management for the underlying Linux operating system, Rocket.Chat instance
Automatic, real-time security updates of the operating system and Rocket.Chat during operation.
Backup creation, Operation and fault clearance
Provision of management access (administrator authorization for Rocket.Chat)

Optional

Support and individual services (remote)

Technical support regarding the care of the server environment (in case of malfunctions and failures) are usually included in the monthly package price. Not included are development services, consulting, user support or other (configuration) services that go beyond the technical support of the server. As well as post installation / activation of additional functionality, AddOns, Plugins, Libraries etc. Extra costs are charged for these services. A claim to support services in this context does not exist.
The operation of additional software that requires root permission for installation or operation is fundamentally not possible.

Rocket.Chat (Cloud Server)

A cloud solution is an option for you if the server does not have to be located at your company. Benefit directly from our reliable and powerful cloud services.

Depending on your needs and requirements, we have different packages on offer.

Pricing Managed Hosting

With our hosting offer it is possible to use Rocket.Chat as extension for the bug tracking system Redmine.

Rocket.Chat (basic open source chat functionality)	Own Server	Our Cloud packages
Operation package	InHouse	Hosting RC30	Hosting RC100
Monthly fee (payable in advance by bank transfer or Paypal)	195,00 EUR No limitations	120,00 EUR 30 GB storage	349,00 EUR 100 GB storage
Setup fee, one-time	Contact us	120,00 EUR	399,00 EUR
Features
Server location Germany	¹)	✓	✓
Unlimited traffic, No software restrictions, Sub-Domain	¹)	✓	✓
Own IP address, Own domain possible	¹)		✓
Optional services (additional fees arise)
Rocket.Chat conference calls (Jitsi Video conferencing integration)	¹)	-	-
Rocket.Chat voice channels (only in combination with omnichannel)	¹)	-	-
Tree donation 2025: Planting trees for a better climate
We are happy about every subscription you make and donate 1 tree.	-	✓	✓

Pricing: Our offers are solely for businesses in compliance with §14 BGB (German Civil Code). All price information are net prices and subject to legal VAT. If you order our services outside of Germany, other sales tax rates may apply (Reverse Charge). Payable monthly in advance (invoicing).

FAQ

What does InHouse¹ mean?

We take over the hosting of open source applications that are operated on your server in your infrastructure. Provision of the server (Linux) is done by the customer. Here there are no restrictions in terms of performance, hardware, resources, location.

What does Cloud mean?

The open source applications are provided by us (our server). Root access not possible. Our servers are located at a leading Data Center from Germany whose operator is certified according to DIN ISO/IEC 27001. The data center park is equipped with state-of-the-art security technology (24/7 monitoring, access controls), has a modern early fire detection system, redundant UV systems and is fully air-conditioned. The customer receives an administrator account for further administration of its application and users. Customer is responsible for the activities of all its End Users and the way End Users use data, even if those End Users are not from the Customer's organization or domain.

What makes our service secure

Our cloud servers, located in Germany and subject to German data protection laws, ensure the secure transmission and access to your data. We use SSL/TLS encryption (HTTPS) for web browser access and SSH for command-line access. The access URLs (Redmine, Nextcloud, Matomo, Rocket.Chat, HedgeDoc) utilize Let's Encrypt certificates.
Our company is GDPR compliant. To protect your data, we perform regular security updates and automated backups.

Hard disc capacity

The available disk space also includes the memory required for the application (incl. databases, libraries, plugins, addons etc.) itself. The remaining hard disk space is available for the data.

We have services that suits your needs and move your business forward.

Conditions (InHouse and Cloud)

All pricing in EUR and net. Monthly billing in advance, only.
Minimum period: 1 month. Can be cancelled 2 weeks before the end of the service period.
E-mail support: Acceptance of error messages, technical support requests, other activities exclusively via the customer area
Troubleshooting, answering support requests according to the "Best Effort" principle within our service hours
Service hours: Mon - Fri from 9:00 to 17:00 (CET/CEST) with the exception of public holidays (BY, D)
Contract for order processing (AVV): An AVV in accordance with GDPR is concluded in the course of our chargeable hosting services. The documents are available to customers in the customer area after you have placed an offical order.

Additional setup conditions (InHouse)

Down payment for customers outside Germany: When the final order is placed, a down payment of 100% of the ordered positions is due. The customer will receive an invoice with concrete payment information. To be paid by the customer to us before the start of work (via PayPal or bank transfer to german bank account). The remaining amount (for other services, development etc.) is then payable on completion of the work in accordance with the term of payment from our final invoice.

Best of Siegel