Managed Hosting / HedgeDoc Managed Application Services (Hosting)
HedgeDoc Hosting – two options
We run HedgeDoc on your infrastructure or in our cloud
Cloud Hosting
We run HedgeDoc for you
HedgeDoc runs in our cloud infrastructure in Germany. Including updates, monitoring, backups and support. No server administration required on your end.
- GDPR-compliant, data hosted in Germany
- 24/7 monitoring and backups
- Regular updates and security patches
- Seamless integration with Redmine
InHouse (On-Premise)
Your server, our expertise
You run HedgeDoc on your own infrastructure – we handle setup, maintenance, updates and support. For full control over your documents.
- Full data sovereignty on your server
- No data transfer to third parties
- SSH access restrictable to our IP
- Integration with Redmine and other tools
Your benefits
With our managed hosting you save internal resources and collaborate on documents in real time with your team.
Predictable costs
Fixed monthly costs instead of internal administration expenses for operation and maintenance.
Always up to date
Your team always uses a current, secure and performant HedgeDoc version.
Real-time collaboration
Write documents together – simultaneously, in the browser, using simple Markdown syntax.
24/7 Monitoring
Centralized monitoring of critical components around the clock.
Direct support
Competent help from the people who know and use the software themselves.
GDPR-compliant
All data stays in Germany. No transfer to third parties. Full data sovereignty.
Pricing HedgeDoc Managed Hosting
HedgeDoc can be run standalone or in combination with other applications like Redmine.
Only with us: Enterprise features (PowerUps) worth up to 1,795 €/year are included in our various hosting packages in addition to the basic Redmine functions. Exclusive to hosting customers: Additional features like SAML/SSO and AI features available via our Enterprise Support Package.
InHouse
Companies that need their own infrastructure
€ 240 /Month
Hosting R30
Recommended minimum number of users: 10
€ 120 /Month
Hosting R100
Recommended minimum number of users: 50
€ 299 /Month
Hosting RE Enterprise
Companies with focus on performance. Minimum number of users: 250
€ Price /Month
Pricing: Our offers are solely for businesses in compliance with §14 BGB (German Civil Code). All price information are net prices and subject to legal VAT. If you order our services outside of Germany, other sales tax rates may apply (Reverse Charge). Payable monthly in advance (invoicing).
Footnotes:
²) For optional services additional costs will be charged. Get an individual offer.
³) We optionally offer a separate Redmine test environment, set up and maintained in parallel to the production environment (see above). This is ideally suited for tasks such as data modeling, performance testing, and plugin testing. A one-time fee applies for setup and initial system preparation. Monthly costs cover the maintenance of Redmine and installed plugins (as with the production environment), as well as the maintenance and adjustment of data synchronization. The conditions listed below also apply to the test environment.
*) Additional plugins are possible under some circumstances. Learn more in our FAQ.
Access Security: Access to all applications is provided by default via password-based authentication and can optionally be additionally secured through Multi-Factor Authentication (MFA). Additional authentication methods such as Single Sign-On (SSO) are available upon request. All systems work with role-based access controls for granular permission management.
Operations & Compliance: As a GDPR-compliant German company, we perform regular security updates and create automated, encrypted backups of your data. Our servers are located exclusively in German data centers, ensuring that all data is subject to German data protection laws and no third-country transfers take place.
Plugins: In addition we are also using selected community plugins for a more productive use (e.g. additionals, additional_tags).
Updates: Redmine minor releases and plugins are updated regularly and promptly after automated and/or manual checks. Major releases are deployed following manual compatibility and internal testing. System-level (Linux) security updates are checked and applied every four hours.
Q: Which versions are kept? Completely, we use BorgBackup for this. It is always necessary to restore a complete backup. It is not possible to restore a single issue, a single wiki page or a single issue file, nor is it possible due to the Redmine architecture.
Q: For how long? The last two days / one of the last week / one of last month.
Q: How to restore backups? It's part of our job to restore it for your, if you need a backup to be restored.
The costs for inclusion in our monthly application support (incl. testing, update installation and compatibility check) vary depending on the plugin. We will be happy to inform you of the exact costs in the individual offer.
Third party plugins: Precondition is a valid support license of the customer (for commercial plugins) and compatibility with the existing system (Redmine, Redmine plugins). We reserve the right to reject a plugin request if security, compatibility or updates (e.g. due to an expired support license) are impaired as a result.
Additional costs: The use of plugins that are not provided and maintained by us may incur one-off costs for integration or uninstallation as well as additional monthly costs.
After the termination of a booked Managed Application Hosting Cloud package, access to the application will be blocked at the end of the term and the data will be deleted immediately and irrevocably. The customer is therefore expressly required to save or export their data independently in good time before the end or to arrange for the data to be migrated (e.g. backup) to another system (see our general Terms).
Cost savings: Internal installation and maintenance require specialized IT staff, server hardware, software licenses, and extensive maintenance, including the provision of security updates. External providers like us amortize these costs across many clients and offer more cost-effective, scalable solutions. Regular updates are professionally managed, freeing up internal resources and minimizing the risk of outdated software and associated security vulnerabilities.
Focus on Core Business: Internal IT can concentrate on the company's core competencies instead of spending valuable time managing and maintaining web applications. We as external hosting provider assume full responsibility for availability, security, and regular updates, relieving internal IT of administrative tasks and allowing them to focus on more strategically important projects. This also prevents crucial security updates for Redmine or other applications from being neglected. And in case of questions or problems we are your competent contact for technical support or user support requests.
We have services that suits your needs and move your business forward.
Conditions (InHouse and Cloud)
- All pricing in EUR and net. Monthly billing in advance, only.
- Minimum period: 1 month. Can be cancelled 2 weeks before the end of the service period.
- E-mail support: Acceptance of error messages, technical support requests, other activities exclusively via the customer area
- Troubleshooting, answering support requests according to the "Best Effort" principle within our service hours
- Service hours: Mon - Fri from 9:00 to 17:00 (CET/CEST) with the exception of public holidays (BY, D)
- Contract for order processing (AVV): An AVV in accordance with GDPR is concluded in the course of our chargeable hosting services. The documents are available to customers in the customer area after you have placed an offical order.
Additional setup conditions (InHouse)
- Down payment for customers outside Germany: When the final order is placed, a down payment of 100% of the ordered positions is due. The customer will receive an invoice with concrete payment information. To be paid by the customer to us before the start of work (via PayPal or bank transfer to german bank account). The remaining amount (for other services, development etc.) is then payable on completion of the work in accordance with the term of payment from our final invoice.
Who is our hosting for?
Real-time collaboration for your team – without dependency on US cloud services.
SMEs and project teams
Create meeting notes, brainstorming sessions and documentation together – without complicated tools or licenses.
Data privacy focus
If you collaboratively edit sensitive content, you need a platform without data transfer to third countries – instead of Google Docs.
Redmine integration
HedgeDoc integrates directly with Redmine – ideal for teams that want to connect ticketing and documentation.
What our service package includes
For the best possible, secure and error-free operation we proactively handle the regular maintenance of your HedgeDoc instance.
Updates & Maintenance
- Minor updates, major updates, patch releases
- Security updates applied promptly
- HedgeDoc configuration and maintenance
- Linux operating system maintenance
Security & Monitoring
- Encrypted backups (daily + snapshots every 4h)
- 24/7 monitoring of critical components
- Fast troubleshooting in case of incidents
- SSL certificates and access control
InHouse Hosting – how it works
Full control over your documents and data is important to you? Then our InHouse service package is the right choice.
You provide the server
- Physical server or virtual instance (Ubuntu or Debian)
- At your company or at a data center of your choice
- SSH access (without VPN), restrictable to our IP
We handle operations
- Professional installation and setup of HedgeDoc
- Update management for OS and HedgeDoc
- Automatic security updates, backups, troubleshooting
You benefit from
- Stable and performant HedgeDoc on your own server
- Predictable costs within a fixed budget
- Fast, competent support in case of emergency
Optional
- Support and individual services (remote)
Technical support regarding the care of the server environment (in case of malfunctions and failures) are usually included in the monthly package price. Not included are development services, consulting, user support or other (configuration) services that go beyond the technical support of the server. As well as post installation / activation of additional functionality, AddOns, Plugins, Libraries etc. Extra costs are charged for these services. A claim to support services in this context does not exist.
The operation of additional software that requires root permission for installation or operation is fundamentally not possible.
Professional Service Solutions
From consulting and conception to implementation, strategy and optimization. We bring established IT standards to small and medium-sized businesses.
HedgeDoc Hosting – worry-free.
HedgeDoc is an open source platform for real-time collaborative writing. Using Markdown syntax, teams can work on documents simultaneously – ideal for meeting notes, documentation and brainstorming. The professional alternative to Google Docs for businesses that value data privacy.
We handle operations so you can focus on your business.