Managed Hosting / HedgeDoc Managed Application Services (Hosting)
HedgeDoc
The web-based pad HedgeDoc focuses on real-time collaboration for editing documents within groups or teams. Using HedgeDoc, registered users can create notes. The easy to learn MarkDown syntax is used.
HedgeDoc (formerly CodiMD) finds various applications in the company (e.g. protocols, idea collection, drafting of documentation etc.). It can also be integrated into other tools. For example, there is a connection to the ticket system Redmine. We enable the application on an own server or offer the service in our Cloud Service.
Our HedgeDoc Managed Application Services
For the best possible, safe and error-free operation, we proactively take over the regular care and maintenance of your HedgeDoc application. Update management, security updates, backups, monitoring, technical support.
You decide whether this happens on your own server (InHouse) or on our server (Cloud).
Advantages
- Savings of internal resources and relief of the own IT department
- Reduction of administrative burden and administrative barriers
- Fixed, calculable monthly costs
- Always up-to-date, secure, high-performance application
- 24/7 monitoring (availability and performance)
- Optimal integration with other applications (e.g. Redmine)
HedgeDoc (InHouse Server)
You want to run HedgeDoc on your own server at your company or at a hoster of your choice? Then our InHouse-Operation Package is the right choice for you.
Advantages Managed Hosting InHouse
- Increased data security: data is stored in your own infrastructure
- Stepless control over hardware limits
- No limitation (e.g. number of accesses, data volumes, users etc.)
- Monthly budget is within a manageable range
- Saving internal resources. Relief of the own IT department
A regularly maintained server usually runs more stable and secure. However, in many companies, the time to carry out these important maintenance tasks regularly and, above all, in a prompt way usually fails. We take over this service for you.
It's very simple
You allocate us a Linux server instance:
- physical server or virtual instance
- this is located either in your company or in an external data center of your choice
With our operating package we ensure that:
- HedgeDoc runs stable and performant on your own server
- and the costs are within the range that can be planned.
We take over for you
- Professional installation and setup, as well as operational provision of the HedgeDoc Application on the server
- Implementation and maintenance of the update management for the underlying Linux operating system, HedgeDoc instance
- Automatic, real-time security updates of the operating system and HedgeDoc during operation.
- Backup creation, Operation and fault clearance
- Provision of management access (administrator authorization for HedgeDoc)
Optional
- Support and individual services (remote)
Technical support regarding the care of the server environment (in case of malfunctions and failures) are usually included in the monthly package price. Not included are development services, consulting, user support or other (configuration) services that go beyond the technical support of the server. As well as post installation / activation of additional functionality, AddOns, Plugins, Libraries etc. Extra costs are charged for these services. A claim to support services in this context does not exist.
The operation of additional software that requires root permission for installation or operation is fundamentally not possible.
HedgeDoc (Cloud Server)
A cloud solution is an option for you if the server does not have to be located at your company. Benefit directly from our reliable and powerful cloud services.
Depending on your needs and requirements, we have different packages on offer.
Pricing Managed Hosting
With our hosting offer it is possible to use HedgeDoc as extension for the ticket system Redmine.
InHouse
Companies that need their own infrastructure
€ 195 /Month
Hosting R30
Recommended minimum number of users: 10
€ 120 /Month
Hosting R100
Recommended minimum number of users: 50
€ 299 /Month
Hosting RE Enterprise
Companies with focus on performance. Minimum number of users: 250
€ Price /Month
Pricing: Our offers are solely for businesses in compliance with §14 BGB (German Civil Code). All price information are net prices and subject to legal VAT. If you order our services outside of Germany, other sales tax rates may apply (Reverse Charge). Payable monthly in advance (invoicing).
Footnotes:
²) For optional services additional costs will be charged. Get an individual offer.
³) We optionally offer a separate Redmine test environment, set up and maintained in parallel to the production environment (see above). This is ideally suited for tasks such as data modeling, performance testing, and plugin testing. A one-time fee applies for setup and initial system preparation. Monthly costs cover the maintenance of Redmine and installed plugins (as with the production environment), as well as the maintenance and adjustment of data synchronization. The conditions listed below also apply to the test environment.
*) Additional plugins are possible under some circumstances. Learn more in our FAQ.
Our company is GDPR compliant. To protect your data, we perform regular security updates and automated backups.
Plugins: In addition we are also using selected community plugins for a more productive use (e.g. additionals, additional_tags).
Updates: Redmine minor releases and plugins are updated regularly and promptly after automated and/or manual checks. Major releases are deployed following manual compatibility and internal testing. System-level (Linux) security updates are checked and applied every four hours.
Q: Which versions are kept? Completely, we use BorgBackup for this. It is always necessary to restore a complete backup. It is not possible to restore a single issue, a single wiki page or a single issue file, nor is it possible due to the Redmine architecture.
Q: For how long? The last two days / one of the last week / one of last month.
Q: How to restore backups? It's part of our job to restore it for your, if you need a backup to be restored.
The costs for inclusion in our monthly application support (incl. testing, update installation and compatibility check) vary depending on the plugin. We will be happy to inform you of the exact costs in the individual offer.
Third party plugins: Precondition is a valid support license of the customer (for commercial plugins) and compatibility with the existing system (Redmine, Redmine plugins). We reserve the right to reject a plugin request if security, compatibility or updates (e.g. due to an expired support license) are impaired as a result.
Additional costs: The use of plugins that are not provided and maintained by us may incur one-off costs for integration or uninstallation as well as additional monthly costs.
After the termination of a booked Managed Application Hosting Cloud package, access to the application will be blocked at the end of the term and the data will be deleted immediately and irrevocably. The customer is therefore expressly required to save or export their data independently in good time before the end or to arrange for the data to be migrated (e.g. backup) to another system (see our general Terms).
Cost savings: Internal installation and maintenance require specialized IT staff, server hardware, software licenses, and extensive maintenance, including the provision of security updates. External providers like us amortize these costs across many clients and offer more cost-effective, scalable solutions. Regular updates are professionally managed, freeing up internal resources and minimizing the risk of outdated software and associated security vulnerabilities.
Focus on Core Business: Internal IT can concentrate on the company's core competencies instead of spending valuable time managing and maintaining web applications. We as external hosting provider assume full responsibility for availability, security, and regular updates, relieving internal IT of administrative tasks and allowing them to focus on more strategically important projects. This also prevents crucial security updates for Redmine or other applications from being neglected. And in case of questions or problems we are your competent contact for technical support or user support requests.
We have services that suits your needs and move your business forward.
Conditions (InHouse and Cloud)
- All pricing in EUR and net. Monthly billing in advance, only.
- Minimum period: 1 month. Can be cancelled 2 weeks before the end of the service period.
- E-mail support: Acceptance of error messages, technical support requests, other activities exclusively via the customer area
- Troubleshooting, answering support requests according to the "Best Effort" principle within our service hours
- Service hours: Mon - Fri from 9:00 to 17:00 (CET/CEST) with the exception of public holidays (BY, D)
- Contract for order processing (AVV): An AVV in accordance with GDPR is concluded in the course of our chargeable hosting services. The documents are available to customers in the customer area after you have placed an offical order.
Additional setup conditions (InHouse)
- Down payment for customers outside Germany: When the final order is placed, a down payment of 100% of the ordered positions is due. The customer will receive an invoice with concrete payment information. To be paid by the customer to us before the start of work (via PayPal or bank transfer to german bank account). The remaining amount (for other services, development etc.) is then payable on completion of the work in accordance with the term of payment from our final invoice.
