Managed Hosting / Services d’application gérés pour Redmine (Hosting)
Hébergement Redmine – deux options
Nous exploitons Redmine sur votre infrastructure ou dans notre cloud
Cloud Hosting
Nous exploitons Redmine pour vous
Redmine fonctionne dans notre infrastructure cloud en Allemagne. Mises à jour, monitoring, sauvegardes et support inclus. Aucune administration de serveur requise de votre côté.
- Conforme au RGPD, données hébergées en Allemagne
- Monitoring 24/7 et sauvegardes
- Mises à jour régulières et correctifs de sécurité
- Nos plugins inclus (Enterprise+ Bundle)
InHouse (On-Premise)
Votre serveur, notre expertise
Vous exploitez Redmine sur votre propre infrastructure – nous nous occupons de l'installation, de la maintenance, des mises à jour et du support. Pour un contrôle total sur vos données.
- Contrôle total des données sur votre serveur
- Évolutif pour les équipes en croissance
- Accès SSH restrictible à notre IP
- Nos plugins inclus (Enterprise+ Bundle)
Vos avantages
Avec notre hébergement géré, vous économisez des ressources internes et protégez vos données de projet à long terme.
Coûts prévisibles
Coûts mensuels fixes au lieu de dépenses internes d'administration pour l'exploitation et la maintenance.
Toujours à jour
Votre équipe utilise toujours une version Redmine actuelle, sécurisée et performante.
Plugins inclus
Utilisation gratuite de nos plugins Redmine commerciaux pendant la période de support.
Monitoring 24/7
Surveillance centralisée des composants critiques en permanence.
Support direct
Aide compétente de l'équipe qui connaît et développe le logiciel.
Protection des données UE
Toutes les données restent en Allemagne. Pas de transfert à des tiers.
Tarifs Redmine Managed Hosting
Redmine peut fonctionner de manière autonome ou en combinaison avec d'autres applications.
Only with us: Commercial AlphaNodes plugins are included exclusively for hosting customers – all eight from Hosting R100. Exclusive to hosting customers: Additional features like SAML/SSO and AI – included in the RE Enterprise package, or available via our Enterprise Support Package.
InHouse
Companies that need their own infrastructure
€ 240 /Month
Hosting R100
Recommended minimum number of users: 50
€ 299 /Month
Hosting RE Enterprise
For teams with SSO and AI requirements
€ 699 /Month
Commercial AlphaNodes plugins – included in all hosting packages, activate when needed
Automation & ServiceDesk included in all packages – own SMTP server required. SAML/SSO & AI available via Enterprise Support package.
Pricing: Our offers are solely for businesses in compliance with §14 BGB (German Civil Code). All price information are net prices and subject to legal VAT. If you order our services outside of Germany, other sales tax rates may apply (Reverse Charge). Payable monthly in advance (invoicing).
Footnotes:
²) For optional services additional costs will be charged. Get an individual offer.
³) We optionally offer a separate Redmine test environment, set up and maintained in parallel to the production environment (see above). This is ideally suited for tasks such as data modeling, performance testing, and plugin testing. A one-time fee applies for setup and initial system preparation. Monthly costs cover the maintenance of Redmine and installed plugins (as with the production environment), as well as the maintenance and adjustment of data synchronization. The conditions listed below also apply to the test environment.
*) Additional plugins are possible under some circumstances. Learn more in our FAQ.
Access Security: Access to all applications is provided by default via password-based authentication and can optionally be additionally secured through Multi-Factor Authentication (MFA). Additional authentication methods such as Single Sign-On (SSO) are available upon request. All systems work with role-based access controls for granular permission management.
Operations & Compliance: As a GDPR-compliant German company, we perform regular security updates and create automated, encrypted backups of your data. Our servers are located exclusively in German data centers, ensuring that all data is subject to German data protection laws and no third-country transfers take place.
Plugins: In addition we are also using selected community plugins for a more productive use (e.g. additionals, additional_tags).
Updates: Redmine minor releases and plugins are updated regularly and promptly after automated and/or manual checks. Major releases are deployed following manual compatibility and internal testing. System-level (Linux) security updates are checked and applied every four hours.
Q: Which versions are kept? Completely, we use BorgBackup for this. It is always necessary to restore a complete backup. It is not possible to restore a single issue, a single wiki page or a single issue file, nor is it possible due to the Redmine architecture.
Q: For how long? The last two days / one of the last week / one of last month.
Q: How to restore backups? It's part of our job to restore it for your, if you need a backup to be restored.
The costs for inclusion in our monthly application support (incl. testing, update installation and compatibility check) vary depending on the plugin. We will be happy to inform you of the exact costs in the individual offer.
Third party plugins: Precondition is a valid support license of the customer (for commercial plugins) and compatibility with the existing system (Redmine, Redmine plugins). We reserve the right to reject a plugin request if security, compatibility or updates (e.g. due to an expired support license) are impaired as a result.
Additional costs: The use of plugins that are not provided and maintained by us may incur one-off costs for integration or uninstallation as well as additional monthly costs.
After the termination of a booked Managed Application Hosting Cloud package, access to the application will be blocked at the end of the term and the data will be deleted immediately and irrevocably. The customer is therefore expressly required to save or export their data independently in good time before the end or to arrange for the data to be migrated (e.g. backup) to another system (see our general Terms).
Cost savings: Internal installation and maintenance require specialized IT staff, server hardware, software licenses, and extensive maintenance, including the provision of security updates. External providers like us amortize these costs across many clients and offer more cost-effective, scalable solutions. Regular updates are professionally managed, freeing up internal resources and minimizing the risk of outdated software and associated security vulnerabilities.
Focus on Core Business: Internal IT can concentrate on the company's core competencies instead of spending valuable time managing and maintaining web applications. We as external hosting provider assume full responsibility for availability, security, and regular updates, relieving internal IT of administrative tasks and allowing them to focus on more strategically important projects. This also prevents crucial security updates for Redmine or other applications from being neglected. And in case of questions or problems we are your competent contact for technical support or user support requests.
We have services that suits your needs and move your business forward.
Conditions (InHouse and Cloud)
- All pricing in EUR and net. Monthly billing in advance, only.
- Minimum period: 1 month. Can be cancelled 2 weeks before the end of the service period.
- E-mail support: Acceptance of error messages, technical support requests, other activities exclusively via the customer area
- Troubleshooting, answering support requests according to the "Best Effort" principle within our service hours
- Service hours: Mon - Fri from 9:00 to 17:00 (CET/CEST) with the exception of public holidays (BY, D)
- Contract for order processing (AVV): An AVV in accordance with GDPR is concluded in the course of our chargeable hosting services. The documents are available to customers in the customer area after you have placed an offical order.
Additional setup conditions (InHouse)
- Down payment for customers outside Germany: When the final order is placed, a down payment of 100% of the ordered positions is due. The customer will receive an invoice with concrete payment information. To be paid by the customer to us before the start of work (via PayPal or bank transfer to german bank account). The remaining amount (for other services, development etc.) is then payable on completion of the work in accordance with the term of payment from our final invoice.
À qui s'adresse notre hébergement ?
Grâce à notre expertise, nous éliminons les obstacles de l'exploitation autogérée.
PME et associations
Les ressources internes ou le savoir-faire pour l'exploitation et la maintenance font souvent défaut. Notre hébergement offre flexibilité et maîtrise des coûts.
Priorité à la confidentialité
Si vous gérez des projets sensibles et avez besoin de contrôle sur vos données, notre hébergement vous permet d'implémenter les standards de sécurité de manière optimale.
Startups
Redmine est parfait pour une croissance rapide. Évolutif et adaptable aux besoins et workflows individuels.
Ce que comprend notre pack de services
Pour un fonctionnement optimal, sûr et sans erreur, nous prenons en charge de manière proactive la maintenance régulière de votre application Redmine.
Mises à jour & maintenance
- Mises à jour mineures, majeures, patch releases
- Correctifs de sécurité appliqués rapidement
- Mises à jour des plugins installés (communauté ou tiers)
- Maintenance du système d'exploitation Linux
Sécurité & monitoring
- Sauvegardes chiffrées (quotidiennes + snapshots toutes les 4h)
- Monitoring 24/7 des composants critiques
- Dépannage rapide en cas d'incident
- Accès à nos plugins commerciaux
Hébergement InHouse – comment ça marche
Le contrôle total de vos données est important pour vous ? Alors notre pack de services InHouse est le bon choix.
Vous fournissez le serveur
- Serveur physique ou instance virtuelle (Ubuntu ou Debian)
- Dans votre entreprise ou dans un datacenter de votre choix
- Accès SSH (sans VPN), restrictible à notre IP
Nous gérons l'exploitation
- Installation et configuration professionnelles de Redmine
- Gestion des mises à jour pour l'OS, Redmine et les plugins
- Mises à jour de sécurité automatiques, sauvegardes, dépannage
Vous bénéficiez de
- Un Redmine stable et performant sur votre propre serveur
- Des coûts prévisibles dans un budget fixe
- Un support rapide et compétent en cas d'urgence
Optional
- Support and individual services (remote)
Technical support regarding the care of the server environment (in case of malfunctions and failures) are usually included in the monthly package price. Not included are development services, consulting, user support or other (configuration) services that go beyond the technical support of the server. As well as post installation / activation of additional functionality, AddOns, Plugins, Libraries etc. Extra costs are charged for these services. A claim to support services in this context does not exist.
The operation of additional software that requires root permission for installation or operation is fundamentally not possible.
Services professionnels Redmine
Du conseil et de la conception à la mise en œuvre, en passant par la stratégie et l'optimisation. Nous apportons les standards informatiques des grandes entreprises aux PME.
Redmine Hosting – sans souci.
Redmine est un outil de gestion de projet open source mature et basé sur le web. Il centralise la communication d'équipe, les tâches et les informations projet en un seul endroit – flexible grâce aux plugins et thèmes, avec un contrôle total des coûts.
Nous gérons l'exploitation pour que vous puissiez vous concentrer sur votre activité principale.