Managed Hosting / Redmine Managed Application Services (Hosting)
Redmine Hosting – due opzioni
Gestiamo Redmine sulla tua infrastruttura o nel nostro cloud
Cloud Hosting
Gestiamo Redmine per te
Redmine funziona nella nostra infrastruttura cloud in Germania. Aggiornamenti, monitoraggio, backup e supporto inclusi. Nessuna amministrazione server richiesta da parte tua.
- Conforme al GDPR, dati ospitati in Germania
- Monitoraggio 24/7 e backup
- Aggiornamenti regolari e patch di sicurezza
- I nostri plugin inclusi (Enterprise+ Bundle)
InHouse (On-Premise)
Il tuo server, la nostra competenza
Gestisci Redmine sulla tua infrastruttura – noi ci occupiamo di installazione, manutenzione, aggiornamenti e supporto. Per il pieno controllo sui tuoi dati.
- Pieno controllo dei dati sul tuo server
- Scalabile per team in crescita
- Accesso SSH limitabile al nostro IP
- I nostri plugin inclusi (Enterprise+ Bundle)
I tuoi vantaggi
Con il nostro hosting gestito risparmi risorse interne e proteggi i dati dei tuoi progetti a lungo termine.
Costi prevedibili
Costi mensili fissi invece di spese interne di amministrazione per operazione e manutenzione.
Sempre aggiornato
Il tuo team utilizza sempre una versione Redmine attuale, sicura e performante.
Plugin inclusi
Utilizzo gratuito dei nostri plugin Redmine commerciali durante il periodo di supporto.
Monitoraggio 24/7
Monitoraggio centralizzato dei componenti critici 24 ore su 24.
Supporto diretto
Assistenza competente dal team che conosce e sviluppa il software.
Protezione dati UE
Tutti i dati restano in Germania. Nessun trasferimento a terzi.
Prezzi Redmine Managed Hosting
Redmine può essere eseguito standalone o in combinazione con altre applicazioni.
Only with us: Commercial AlphaNodes plugins are included exclusively for hosting customers – all eight from Hosting R100. Exclusive to hosting customers: Additional features like SAML/SSO and AI – included in the RE Enterprise package, or available via our Enterprise Support Package.
InHouse
Companies that need their own infrastructure
€ 240 /Month
Hosting R100
Recommended minimum number of users: 50
€ 299 /Month
Hosting RE Enterprise
For teams with SSO and AI requirements
€ 699 /Month
Commercial AlphaNodes plugins – included in all hosting packages, activate when needed
Automation & ServiceDesk included in all packages – own SMTP server required. SAML/SSO & AI available via Enterprise Support package.
Pricing: Our offers are solely for businesses in compliance with §14 BGB (German Civil Code). All price information are net prices and subject to legal VAT. If you order our services outside of Germany, other sales tax rates may apply (Reverse Charge). Payable monthly in advance (invoicing).
Footnotes:
²) For optional services additional costs will be charged. Get an individual offer.
³) We optionally offer a separate Redmine test environment, set up and maintained in parallel to the production environment (see above). This is ideally suited for tasks such as data modeling, performance testing, and plugin testing. A one-time fee applies for setup and initial system preparation. Monthly costs cover the maintenance of Redmine and installed plugins (as with the production environment), as well as the maintenance and adjustment of data synchronization. The conditions listed below also apply to the test environment.
*) Additional plugins are possible under some circumstances. Learn more in our FAQ.
Access Security: Access to all applications is provided by default via password-based authentication and can optionally be additionally secured through Multi-Factor Authentication (MFA). Additional authentication methods such as Single Sign-On (SSO) are available upon request. All systems work with role-based access controls for granular permission management.
Operations & Compliance: As a GDPR-compliant German company, we perform regular security updates and create automated, encrypted backups of your data. Our servers are located exclusively in German data centers, ensuring that all data is subject to German data protection laws and no third-country transfers take place.
Plugins: In addition we are also using selected community plugins for a more productive use (e.g. additionals, additional_tags).
Updates: Redmine minor releases and plugins are updated regularly and promptly after automated and/or manual checks. Major releases are deployed following manual compatibility and internal testing. System-level (Linux) security updates are checked and applied every four hours.
Q: Which versions are kept? Completely, we use BorgBackup for this. It is always necessary to restore a complete backup. It is not possible to restore a single issue, a single wiki page or a single issue file, nor is it possible due to the Redmine architecture.
Q: For how long? The last two days / one of the last week / one of last month.
Q: How to restore backups? It's part of our job to restore it for your, if you need a backup to be restored.
The costs for inclusion in our monthly application support (incl. testing, update installation and compatibility check) vary depending on the plugin. We will be happy to inform you of the exact costs in the individual offer.
Third party plugins: Precondition is a valid support license of the customer (for commercial plugins) and compatibility with the existing system (Redmine, Redmine plugins). We reserve the right to reject a plugin request if security, compatibility or updates (e.g. due to an expired support license) are impaired as a result.
Additional costs: The use of plugins that are not provided and maintained by us may incur one-off costs for integration or uninstallation as well as additional monthly costs.
After the termination of a booked Managed Application Hosting Cloud package, access to the application will be blocked at the end of the term and the data will be deleted immediately and irrevocably. The customer is therefore expressly required to save or export their data independently in good time before the end or to arrange for the data to be migrated (e.g. backup) to another system (see our general Terms).
Cost savings: Internal installation and maintenance require specialized IT staff, server hardware, software licenses, and extensive maintenance, including the provision of security updates. External providers like us amortize these costs across many clients and offer more cost-effective, scalable solutions. Regular updates are professionally managed, freeing up internal resources and minimizing the risk of outdated software and associated security vulnerabilities.
Focus on Core Business: Internal IT can concentrate on the company's core competencies instead of spending valuable time managing and maintaining web applications. We as external hosting provider assume full responsibility for availability, security, and regular updates, relieving internal IT of administrative tasks and allowing them to focus on more strategically important projects. This also prevents crucial security updates for Redmine or other applications from being neglected. And in case of questions or problems we are your competent contact for technical support or user support requests.
We have services that suits your needs and move your business forward.
Conditions (InHouse and Cloud)
- All pricing in EUR and net. Monthly billing in advance, only.
- Minimum period: 1 month. Can be cancelled 2 weeks before the end of the service period.
- E-mail support: Acceptance of error messages, technical support requests, other activities exclusively via the customer area
- Troubleshooting, answering support requests according to the "Best Effort" principle within our service hours
- Service hours: Mon - Fri from 9:00 to 17:00 (CET/CEST) with the exception of public holidays (BY, D)
- Contract for order processing (AVV): An AVV in accordance with GDPR is concluded in the course of our chargeable hosting services. The documents are available to customers in the customer area after you have placed an offical order.
Additional setup conditions (InHouse)
- Down payment for customers outside Germany: When the final order is placed, a down payment of 100% of the ordered positions is due. The customer will receive an invoice with concrete payment information. To be paid by the customer to us before the start of work (via PayPal or bank transfer to german bank account). The remaining amount (for other services, development etc.) is then payable on completion of the work in accordance with the term of payment from our final invoice.
A chi è rivolto il nostro hosting?
Con la nostra competenza eliminiamo gli ostacoli della gestione autonoma.
PMI e no-profit
Spesso mancano risorse interne o competenze per l'operazione e la manutenzione. Il nostro hosting offre flessibilità e controllo dei costi.
Focus sulla privacy
Se gestisci progetti sensibili e hai bisogno di controllo sui tuoi dati, il nostro hosting ti permette di implementare gli standard di sicurezza in modo ottimale.
Startup
Redmine è perfetto per una crescita rapida. Scalabile e adattabile a esigenze e workflow individuali.
Cosa include il nostro pacchetto servizi
Per il miglior funzionamento possibile, sicuro e senza errori, ci occupiamo proattivamente della manutenzione regolare della tua applicazione Redmine.
Aggiornamenti & manutenzione
- Aggiornamenti minori, maggiori, patch release
- Patch di sicurezza applicati tempestivamente
- Aggiornamenti dei plugin installati (community o di terze parti)
- Manutenzione del sistema operativo Linux
Sicurezza & monitoraggio
- Backup crittografati (giornalieri + snapshot ogni 4h)
- Monitoraggio 24/7 dei componenti critici
- Risoluzione rapida in caso di incidenti
- Accesso ai nostri plugin commerciali
Hosting InHouse – come funziona
Il pieno controllo sui tuoi dati è importante per te? Allora il nostro pacchetto servizi InHouse è la scelta giusta.
Tu fornisci il server
- Server fisico o istanza virtuale (Ubuntu o Debian)
- Nella tua azienda o in un datacenter a tua scelta
- Accesso SSH (senza VPN), limitabile al nostro IP
Noi gestiamo l'operazione
- Installazione e configurazione professionale di Redmine
- Gestione aggiornamenti per OS, Redmine e plugin
- Aggiornamenti di sicurezza automatici, backup, risoluzione problemi
Tu benefici di
- Un Redmine stabile e performante sul tuo server
- Costi prevedibili all'interno di un budget fisso
- Supporto rapido e competente in caso di emergenza
Optional
- Support and individual services (remote)
Technical support regarding the care of the server environment (in case of malfunctions and failures) are usually included in the monthly package price. Not included are development services, consulting, user support or other (configuration) services that go beyond the technical support of the server. As well as post installation / activation of additional functionality, AddOns, Plugins, Libraries etc. Extra costs are charged for these services. A claim to support services in this context does not exist.
The operation of additional software that requires root permission for installation or operation is fundamentally not possible.
Servizi professionali Redmine
Dalla consulenza e concezione all'implementazione, strategia e ottimizzazione. Portiamo gli standard IT delle grandi aziende alle PMI.
Redmine Hosting – senza pensieri.
Redmine è uno strumento di gestione progetti open source maturo e basato sul web. Centralizza la comunicazione del team, le attività e le informazioni di progetto in un unico posto – flessibile grazie a plugin e temi, con pieno controllo dei costi.
Noi gestiamo l'operazione per permetterti di concentrarti sul tuo core business.