Redmine Enterprise Hosting – On-Premise with Expert Support

Managed Hosting / Redmine Enterprise Hosting – On-Premise with Expert Support

Enterprise Redmine Without the Enterprise Headache

You need Redmine to stay on-premise for compliance, data sovereignty, or security reasons – but you lack the internal resources to operate it professionally. That’s where we come in.

AlphaNodes Redmine Enterprise Hosting combines the control of on-premise infrastructure with the convenience of fully managed operations. We handle the complexity, you focus on your projects.

Why Enterprise Teams Choose Managed On-Premise Redmine

The Challenge: Self-Hosting Doesn’t Scale

Running Redmine in-house sounds simple – until you face:

• Ongoing maintenance burden: Monthly updates, security patches, plugin compatibility
• SAML/SSO complexity: Integrating with Microsoft ENTRA ID, Okta, or Shibboleth requires deep expertise
• Availability risks: No monitoring means downtime goes unnoticed
• Compliance overhead: GDPR, ISO 27001, SOC 2 require audit trails, encryption, backup validation
• Knowledge gaps: Your IT team knows Linux but not Redmine-specific troubleshooting

Realistic effort: 0.5-1 FTE just for Redmine operations + unpredictable costs for incidents.

The Solution: Managed Application Hosting (On-Premise or Cloud)

We operate your Redmine professionally – on your infrastructure or ours. You get:

• Data sovereignty: Redmine runs where you decide (your data center, dedicated hosting, or our cloud)
• Expert operations: We handle installation, updates, monitoring, backups, troubleshooting
• SAML SSO Plugin: UI-based self-service tool for your own SSO configuration
• Fixed costs: Transparent monthly pricing replaces unpredictable ad-hoc expenses
• Compliance-ready: GDPR-compliant, audit-trail logging, encrypted backups

What’s Included

Core Managed Hosting

Enterprise Support Package (Optional Upgrade)

For teams with recurring needs – fixed monthly support hours instead of ad-hoc billing:

• 5 / 10 / 20 hours per month at discounted rates (non-transferable)
• Usable by any authorized team member – no approval bottlenecks
• Premium SAML SSO plugin with UI-based self-service (you configure IdP metadata, certificates, SSO URLs yourself – no command-line)
• Exclusive premium plugins: Time Logger, Mentions customization, Collapse Closed Issues
• Ongoing plugin maintenance by our team

Use cases: Plugin troubleshooting, custom field setup, workflow automation, user questions, performance tuning.

Learn more about Enterprise Support

Ideal for These Industries & Use Cases

Mid-Market & Enterprise

50-1,000 employees with compliance requirements

Regulated Industries

Healthcare, finance, legal with strict data governance

Public Sector

Government, universities, research institutions

Critical Infrastructure

KRITIS operators with on-premise mandate

Typical Enterprise Requirements We Solve

Why AlphaNodes?

Your Infrastructure, Our Expertise

Redmine runs on your servers (in your data center or dedicated hosting) – you retain full data control. We handle installation, updates, monitoring, and troubleshooting.

Fixed Support Hours + Premium Features

Enterprise Support Package with monthly hour allowance (5/10/20h), premium SAML SSO plugin, and professional assistance. No approval loops for every support request.

Compliance & Security Built-In

GDPR-compliant, ISO 27001-ready operation. SAML/SSO integration (Microsoft ENTRA ID, Okta, Shibboleth). Automated security patches. Audit-trail logging.

Additional Differentiators

• Redmine plugin developers: We maintain a large collection of professional Redmine plugins
• On-premise expertise: Operating Redmine in customer data centers since 2010
• SAML/SSO plugin developers: We developed further and actively maintain the SAML plugin for Redmine 6x
• Long-term partnerships: Average customer relationship 5+ years
• No vendor lock-in: Your data, your server – migrate anytime

How It Works

Option 1: On-Premise Hosting (Your Infrastructure)

1. You Provide a Server

   • Physical or virtual Linux instance (Ubuntu/Debian)
   • Located in your data center or hosted infrastructure
   • SSH access (direct or IP-restricted, no VPN required)

2. We Take Over Operations

   • Professional setup (Redmine, database, web server, SSL)
   • Automated security updates (Linux, Redmine, plugins)
   • 24/7 monitoring + backup management
   • Coordinated version upgrades (test → production)

3. You Get Peace of Mind

   • Redmine runs stable and secure on your infrastructure
   • Transparent, predictable monthly costs
   • Expert support when you need it

Option 2: Cloud Hosting (Our Infrastructure)

Don’t have on-premise infrastructure? We provide dedicated cloud hosting with the same enterprise-grade operations.

Pricing Overview

Managed Hosting Base Packages

View detailed hosting pricing

Enterprise Support Add-On

Requirements: Active Redmine Managed Hosting with AlphaNodes Minimum term: 6 months, then monthly cancellation (4 weeks notice)

Enterprise Support details

Frequently Asked Questions

Q: Can we keep Redmine on-premise for compliance? Yes. We manage Redmine on your server via SSH. Your data never leaves your infrastructure.

Q: Do we need to provide our own server? No. We offer both on-premise (your server) and cloud hosting (our infrastructure). Both options are GDPR-compliant.

Q: How does SAML/SSO integration work? With the Enterprise Support package, you receive a premium SAML plugin with graphical UI. You configure SSO yourself (upload IdP metadata, embed certificates, define mappings) – no command-line access needed. For technical questions, use your Enterprise Support hours.

Q: Do you configure SAML/SSO for us? No. The SAML plugin offers self-service – you configure your Identity Provider yourself via the Redmine interface. We have no access to your IdP data. If you encounter issues, we help via support tickets (within your Enterprise hours).

Q: What if our compliance audit has specific requirements? We provide the technical foundation (encrypted backups, audit logging via Reporting plugin, secure updates). You use these features for your compliance documentation. For technical configuration questions, we help via Enterprise Support hours.

Q: Can we migrate from self-hosted Redmine? Yes. We handle data migration (database, files, users, projects) as part of onboarding.

Q: What happens if we want to leave? No lock-in. You own your data and server (on-premise) or receive full backups (cloud). Migration assistance available. After contract termination: Support and access to customer portals/documentation cease. Our commercial plugins (Automation, DB, etc.) will no longer be maintained – no updates, bugfixes, or compatibility adjustments for newer Redmine versions or third party plugins.

Next Steps

1. Schedule a consultation: Discuss your requirements (compliance, user count, integrations)
2. Receive a tailored proposal: Hosting package + optional Enterprise Support
3. Smooth onboarding: We handle migration, setup, SAML configuration
4. Focus on projects: We keep Redmine running 24/7