Redmine Wiki Guide Plugin / Wiki Workflows
What is the problem?
Unstructured wikis lead to inconsistent information, outdated content and wasted time.
What is the solution?
A clearly defined approval workflow for your Redmine wiki. This offers you the following advantages:
- Clarity: Differentiation between content-related (technical review) and formal release (approval).
- Control: Traceability of all changes and responsibilities.
- Quality assurance: adherence to standards and compliance (e.g. ISO 9001).
Workflow definition
A workflow is a structured process for editing and approving content.
The Wiki Guide plugin provides two effective workflows. The fast one-step process and the quality-assuring two-step process.
The one-step workflow is simple, fast and effective for simple documents or processes and is therefore ideal for projects with a small team.
The two-stage workflow is intended for complex processes. Where content is subject to quality assurance. And where the reduction of errors, inconsistencies and incompleteness is important.
When does an approval workflow for wiki content make sense?
Approval workflows also make sense independently of ISO 9001 certification. This is the case if you want to structure and control the content better in general.
An approval workflow for wiki content in accordance with ISO 9001 is particularly relevant for industries in which the accuracy, completeness and consistency of information is critical and must be documented.
This affects, for example, companies with:
- high quality standards: Here, errors in documentation are potentially dangerous or expensive (e.g. pharmaceutical industry, medical technology, aerospace, automotive industry, etc.)
- regulatory requirements: Compliance with laws and regulations often requires verifiable processes for content approval (e.g. financial service providers, public authorities, in the healthcare sector).
- complex processes: The documentation of processes and knowledge in the wiki must be carefully maintained and approved if errors are to be avoided as far as possible (e.g. in manufacturing, energy supply, industry).
- Focus on knowledge management: A controlled approval process is important here to ensure the quality of the collaboratively created content (e.g. research and development, education, consulting).
Essentially, wherever the accuracy and timeliness of information in a wiki has a direct impact on products, services, safety or regulatory compliance, a formally regulated approval process in accordance with ISO 9001 is relevant and useful. ISO 9001 requires a quality management system, and such a workflow is an important part of the documentation and control of this system.
Good to know about approval workflows
Up to now, wiki content has always been published directly. That's practical and quick. But do you need more quality assurance? Or do you want to prepare the content in peace? Then multi-stage approval workflows are essential.
- Approval of the content - checking of the technical correctness by a commissioned project member
- Formal release - approval of the wiki page to be released by another authorized team member
- If the two-person rule is activated, it is also ensured that the author cannot be the approver.
Business advantage: Quality assurance in the project
The use of wiki workflows is only one function of the WikiGuide plugin. However, it can be a valuable addition to an ISO 9000-compliant quality management system. The plugin is primarily responsible for providing Redmine users with a central location for tracking down wiki pages. Make it easier for your employees to maintain the content. And to provide customers with quick access to important topics. The WikiGuide plugin is available individually or as part of the Enterprise+ bundle.
In combination with the Automation Bundle, for example, it offers additional functions for automating the various entities (issues, projects, time spent on issues, wiki pages). Use the online demo to test the function described here. Availability of workflow feature for wiki pages: Part of the current version
Revolutionize your wiki collaboration in Redmine and discover more WikiGuide features:
Buy Wiki Guide Plugin v3.4.0
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12 Month - DE, EN - E-Mail support via customer area
Lifetime
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1) does not run stand-alone. Requires Redmine Reporting. Affects: Automation, HRM, DevOps, ServiceDesk
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