University IT serves many institutes with little staff. Requests arrive by email, by phone and in passing. Alongside that run your own projects, from a server migration to a new application.
Redmine keeps the two apart and still in one place. We take over operation, in our cloud in Germany or on your server.
What your team does with it
- Handle requests traceably. With the ServiceDesk plugin, an email to IT becomes an issue, with an owner and a reply sent from the system. Requests no longer sit in individual mailboxes.
- Plan your own projects. Server migrations, rollouts and procurement run as projects with milestones, owners and dates.
- Keep institutes separate. Roles and permissions decide who sees which projects. Institutes work in the same system without seeing each other’s work.
- Inventory and licenses. Hardware, software licenses, certificates and maintenance contracts live in the DB plugin, with custom fields and filters.
- Documentation with read confirmation. The Wiki Guide plugin adds an approval workflow and read confirmation to the wiki, for operating and safety instructions for example.
Universities in particular add many occasional users who create a handful of issues per term. You pay nothing extra for them here.
What that means day to day
- Cloud in Germany or your own server. With InHouse operation, SSH access restricted to our IP is enough.
- Redmine and GitLab from one provider. One contact, one server location, connected through the DevOps plugin.
- No user limits. Whether 50 or 500 people work in it, the hosting costs the same.
- We handle the updates. Security patches every four hours, major versions only after a plugin check.
Prices are listed openly on the hosting page, GitLab has its own overview.