Our solution for IT service and customer support with Redmine

In the course of the digitalization of business processes, more and more companies are facing the challenge of delivering improved service quality. As well as communicating quickly and satisfactorily with users of IT services or customers and solving their problems.

Professional Redmine Plugin: Service Desk

The Redmine Service Desk Plugin supports your service and support team in smooth communication and fast solution finding.

Advantages of the Service Desk solution for Redmine

  • Gain valuable insights into all project areas.
  • A central place for all customer interactions.
  • Statistics and reports on response times / ticket lifetime.
  • All information immediately available based on real timedata.

Definition Service Desk: The so-called Service Desk is a central point of communication (single point of contact) between inquiring persons (e.g. customers or employees) and a company (e.g. IT support) where all information converges.

Service Desk with the Redmine Service Desk Plugin in various languages

Redmine can be used in many other languages besides German and English. The Redmine Reporting Plugin is also available in different languages. Redmine Service Desk Plugin is part of our hosting offer. Benefit from using the plugin as Self-Hosted-Solution or use our InHouse Redmine Hosting offer.

What is Redmine?

Redmine is an open source ticket system. It is very versatile and can be extended by plugins to include additional functions. It can be used as an industry solution for many business areas and enables the management of several projects at the same time.

Information on Redmine