Managed Hosting / Redmine Managed Application Services (Hosting)
Redmine Hosting – to muligheder
Vi kører Redmine på din infrastruktur eller i vores cloud
Cloud Hosting
Vi kører Redmine for dig
Redmine kører i vores cloud-infrastruktur i Tyskland. Inklusive opdateringer, overvågning, backup og support. Ingen serveradministration krævet fra din side.
- GDPR-kompatibel, data hostet i Tyskland
- 24/7 overvågning og backup
- Regelmæssige opdateringer og sikkerhedspatches
- Vores plugins inkluderet (Enterprise+ Bundle)
InHouse (On-Premise)
Din server, vores ekspertise
Du kører Redmine på din egen infrastruktur – vi tager os af opsætning, vedligeholdelse, opdateringer og support. For fuld kontrol over dine data.
- Fuld datakontrol på din server
- Skalerbart for voksende teams
- SSH-adgang kan begrænses til vores IP
- Vores plugins inkluderet (Enterprise+ Bundle)
Dine fordele
Med vores managed hosting sparer du interne ressourcer og beskytter dine projektdata langsigtet.
Forudsigelige omkostninger
Faste månedlige omkostninger i stedet for interne administrationsudgifter til drift og vedligeholdelse.
Altid opdateret
Dit team bruger altid en aktuel, sikker og hurtig Redmine-version.
Plugins inkluderet
Gratis brug af vores kommercielle Redmine plugins i supportperioden.
24/7 overvågning
Centraliseret overvågning af kritiske komponenter døgnet rundt.
Direkte support
Kompetent hjælp fra teamet der kender og udvikler softwaren.
EU-databeskyttelse
Alle data forbliver i Tyskland. Ingen overførsel til tredjeparter.
Priser Redmine Managed Hosting
Redmine kan køres selvstændigt eller i kombination med andre applikationer.
InHouse
Companies that need their own infrastructure
€ 240 /Month
Hosting R30
Recommended minimum number of users: 10
€ 120 /Month
Hosting R100
Recommended minimum number of users: 50
€ 299 /Month
Hosting RE Enterprise
Companies with focus on performance. Minimum number of users: 250
€ Price /Month
Pricing: Our offers are solely for businesses in compliance with §14 BGB (German Civil Code). All price information are net prices and subject to legal VAT. If you order our services outside of Germany, other sales tax rates may apply (Reverse Charge). Payable monthly in advance (invoicing).
Footnotes:
²) For optional services additional costs will be charged. Get an individual offer.
³) We optionally offer a separate Redmine test environment, set up and maintained in parallel to the production environment (see above). This is ideally suited for tasks such as data modeling, performance testing, and plugin testing. A one-time fee applies for setup and initial system preparation. Monthly costs cover the maintenance of Redmine and installed plugins (as with the production environment), as well as the maintenance and adjustment of data synchronization. The conditions listed below also apply to the test environment.
*) Additional plugins are possible under some circumstances. Learn more in our FAQ.
Access Security: Access to all applications is provided by default via password-based authentication and can optionally be additionally secured through Multi-Factor Authentication (MFA). Additional authentication methods such as Single Sign-On (SSO) are available upon request. All systems work with role-based access controls for granular permission management.
Operations & Compliance: As a GDPR-compliant German company, we perform regular security updates and create automated, encrypted backups of your data. Our servers are located exclusively in German data centers, ensuring that all data is subject to German data protection laws and no third-country transfers take place.
Plugins: In addition we are also using selected community plugins for a more productive use (e.g. additionals, additional_tags).
Updates: Redmine minor releases and plugins are updated regularly and promptly after automated and/or manual checks. Major releases are deployed following manual compatibility and internal testing. System-level (Linux) security updates are checked and applied every four hours.
Q: Which versions are kept? Completely, we use BorgBackup for this. It is always necessary to restore a complete backup. It is not possible to restore a single issue, a single wiki page or a single issue file, nor is it possible due to the Redmine architecture.
Q: For how long? The last two days / one of the last week / one of last month.
Q: How to restore backups? It's part of our job to restore it for your, if you need a backup to be restored.
The costs for inclusion in our monthly application support (incl. testing, update installation and compatibility check) vary depending on the plugin. We will be happy to inform you of the exact costs in the individual offer.
Third party plugins: Precondition is a valid support license of the customer (for commercial plugins) and compatibility with the existing system (Redmine, Redmine plugins). We reserve the right to reject a plugin request if security, compatibility or updates (e.g. due to an expired support license) are impaired as a result.
Additional costs: The use of plugins that are not provided and maintained by us may incur one-off costs for integration or uninstallation as well as additional monthly costs.
After the termination of a booked Managed Application Hosting Cloud package, access to the application will be blocked at the end of the term and the data will be deleted immediately and irrevocably. The customer is therefore expressly required to save or export their data independently in good time before the end or to arrange for the data to be migrated (e.g. backup) to another system (see our general Terms).
Cost savings: Internal installation and maintenance require specialized IT staff, server hardware, software licenses, and extensive maintenance, including the provision of security updates. External providers like us amortize these costs across many clients and offer more cost-effective, scalable solutions. Regular updates are professionally managed, freeing up internal resources and minimizing the risk of outdated software and associated security vulnerabilities.
Focus on Core Business: Internal IT can concentrate on the company's core competencies instead of spending valuable time managing and maintaining web applications. We as external hosting provider assume full responsibility for availability, security, and regular updates, relieving internal IT of administrative tasks and allowing them to focus on more strategically important projects. This also prevents crucial security updates for Redmine or other applications from being neglected. And in case of questions or problems we are your competent contact for technical support or user support requests.
We have services that suits your needs and move your business forward.
Conditions (InHouse and Cloud)
- All pricing in EUR and net. Monthly billing in advance, only.
- Minimum period: 1 month. Can be cancelled 2 weeks before the end of the service period.
- E-mail support: Acceptance of error messages, technical support requests, other activities exclusively via the customer area
- Troubleshooting, answering support requests according to the "Best Effort" principle within our service hours
- Service hours: Mon - Fri from 9:00 to 17:00 (CET/CEST) with the exception of public holidays (BY, D)
- Contract for order processing (AVV): An AVV in accordance with GDPR is concluded in the course of our chargeable hosting services. The documents are available to customers in the customer area after you have placed an offical order.
Additional setup conditions (InHouse)
- Down payment for customers outside Germany: When the final order is placed, a down payment of 100% of the ordered positions is due. The customer will receive an invoice with concrete payment information. To be paid by the customer to us before the start of work (via PayPal or bank transfer to german bank account). The remaining amount (for other services, development etc.) is then payable on completion of the work in accordance with the term of payment from our final invoice.
Hvem er vores hosting til?
Med vores ekspertise fjerner vi forhindringerne ved selvadministreret drift.
SMV'er og nonprofits
Ofte mangler interne ressourcer eller viden til drift og vedligeholdelse. Vores hosting tilbyder fleksibilitet og omkostningskontrol.
Fokus på databeskyttelse
Hvis du håndterer følsomme projekter og har brug for kontrol over dine data, giver vores hosting dig mulighed for at implementere sikkerhedsstandarder optimalt.
Startups
Redmine er perfekt til hurtig vækst. Skalerbart og tilpasseligt til individuelle behov og arbejdsgange.
Hvad vores servicepakke indeholder
For den bedst mulige, sikre og fejlfrie drift tager vi proaktivt os af den regelmæssige vedligeholdelse af din Redmine-applikation.
Opdateringer & vedligeholdelse
- Minor-opdateringer, major-opdateringer, patch releases
- Sikkerhedsopdateringer installeret hurtigt
- Opdateringer af installerede plugins (community eller tredjepart)
- Linux-operativsystemvedligeholdelse
Sikkerhed & overvågning
- Krypterede backups (dagligt + snapshots hver 4. time)
- 24/7 overvågning af kritiske komponenter
- Hurtig fejlfinding ved hændelser
- Adgang til vores kommercielle plugins
InHouse Hosting – sådan fungerer det
Fuld kontrol over dine data er vigtig for dig? Så er vores InHouse-servicepakke det rigtige valg.
Du leverer serveren
- Fysisk server eller virtuel instans (Ubuntu eller Debian)
- I din virksomhed eller i et datacenter efter dit valg
- SSH-adgang (uden VPN), kan begrænses til vores IP
Vi tager os af driften
- Professionel installation og opsætning af Redmine
- Opdateringsstyring for OS, Redmine og plugins
- Automatiske sikkerhedsopdateringer, backups, fejlfinding
Du får fordel af
- Stabilt og hurtigt Redmine på din egen server
- Forudsigelige omkostninger inden for et fast budget
- Hurtig, kompetent support i nødstilfælde
Optional
- Support and individual services (remote)
Technical support regarding the care of the server environment (in case of malfunctions and failures) are usually included in the monthly package price. Not included are development services, consulting, user support or other (configuration) services that go beyond the technical support of the server. As well as post installation / activation of additional functionality, AddOns, Plugins, Libraries etc. Extra costs are charged for these services. A claim to support services in this context does not exist.
The operation of additional software that requires root permission for installation or operation is fundamentally not possible.
Professionelle Redmine Services
Fra rådgivning og koncept til implementering, strategi og optimering. Vi bringer etablerede IT-standarder fra store virksomheder til små og mellemstore virksomheder.
Redmine Hosting – bekymringsfri.
Redmine er et modent, webbaseret open source projektstyringsværktøj. Det samler teamkommunikation, opgaver og projektinformation ét sted – fleksibelt tilpasseligt med plugins og temaer, med fuld omkostningskontrol.
Vi tager os af driften, så du kan fokusere på din kerneforretning.