Redmine Automation: Boost Productivity in Support, DevOps & Project Management

Not every incoming helpdesk issue has to be screened. Define certain criteria by which it is automatically assigned to the agent or support your customer service any other way.

Set priorities high, implement hourly estimates, change status, set remaining effort to 0, adjust certain fields when closing tickets. All this and more can be done with the help of automation rules.

Customers have not responded to a ticket? Then don’t leave such tasks on hold forever. Use the automation of our plugin to close old issues or inactive tickets (auto-close).

To make sure your team delivers SLAs on time, set rules that remind you of almost expired tickets.

The closer the end of the project approaches, the more likely budget overruns become due to the stored hourly postings. Inform your project managers in time.

If you work in a customer project with recurring activities, this is very convenient for developers. The ticket creation is simply automated by time constraints. Individualized with macros.

Avoid too many time bookings on a specific issue or project. If this is the case, get informed and get to the root of the matter.

Decide for yourself when the Redmine notifications are sent via e-mail.

If it happens in your projects that an employee does not process his tickets for a longer time, then assign such tasks to someone else via automation after a certain period of time has passed.

Are urgent tickets assigned to an employee who is currently absent? Automatically assign them to an available colleague. This way you can ensure that all tasks are completed in a timely manner.

Since manual work carries a risk of error, automation helps to reduce it. You do not want to rely on the issue handler making the necessary adjustments when status changes occur? For example, changing Assigned to when the status is Done. Automation helps you.

Those who use custom fields will certainly want to involve them in the automation. With Redmine Automation this is possible. For example, to correctly set the attributes of a custom issue field during issue storage, depending on the selected tracker.

Personalize your automatically generated content like comments, emails, log entries using available variables.

Send email notifications or leave comments that drive customer engagement and increase activity.

As your business grows, the automation plugin scales with you. Keep focusing on your product and service and let the plugin do everything else you can automate. Whether you have one customer or 1 million. It will support you.