Redmine Products / Redmine Automation: Boost Productivity in Support, DevOps & Project Management
Automation gives your employees time for the relevant tasks
Here is how our Redmine Automation Plugin takes work off your team in daily business.
Automate routine tasks and give your team time for the actual work. That relieves support, gives developers room to work and keeps project managers up to date on all metrics.
Automatically assign helpdesk calls
Not every incoming helpdesk issue needs a manual review. Define criteria and the plugin assigns it to the right agent.
Automate simple tasks
Set priorities high, implement hourly estimates, change status, set remaining effort to 0, adjust certain fields when closing tickets. All this and more can be done with the help of automation rules.
Closure of outdated / inactive tickets
Customers have not responded to a ticket? Then don’t leave such tasks on hold forever. Use the automation of our plugin to close old issues or inactive tickets (auto-close).
Urgent SLAs Issues escalate
To make sure your team delivers SLAs on time, set rules that remind you of almost expired tickets.
Report budget overruns
The closer the end of the project approaches, the more likely budget overruns become due to the stored hourly postings. Inform your project managers in time.
Create recurring tasks
Recurring activities in a customer project are created automatically on a time schedule. With macros you adjust the content of those issues.
Monitor time bookings
Avoid too many hours booked on a specific issue or project. If that happens, the plugin informs you and you look into it.
Set your own notification time
Decide for yourself when the Redmine notifications are sent via e-mail.
Forward unprocessed tickets
If it happens in your projects that an employee does not process his tickets for a longer time, then assign such tasks to someone else via automation after a certain period of time has passed.
Taking over the tasks of absent employees
Are urgent tickets assigned to an employee who is currently absent? Automatically assign them to an available colleague. This way you can ensure that all tasks are completed in a timely manner.
Adjust ticket processor on status change
Manual work brings mistakes with it. You do not want to rely on the issue handler making every necessary adjustment on a status change, such as changing Assigned to once the status is Done? Then a rule takes care of it.
Set attributes depending on the tracker
Custom fields are part of the automation as well. That way you set the attributes of a custom issue field to match the selected tracker whenever an issue is saved.
Dynamic content
Personalize your automatically generated content like comments, emails, log entries using available variables.
Engage customers
Send email notifications or leave comments that drive customer engagement and increase activity.
Built to scale
As your business grows, the automation plugin grows with you. You keep focusing on product and service and leave everything that can be automated to the plugin. That works with one customer just as well as with a million.
Why automation pays off
By automating certain processes in Redmine, you forget less, improve the quality of your data and free up team resources for more important tasks.
Concrete example: Your support team closes outdated tickets by hand and needs 5 minutes per ticket for review, status change and customer notification. With 10 tickets that is 50 minutes per day, a good 4 hours per week and nearly 200 hours per year. Automated, this process runs error-free in the background and your team handles the complex customer inquiries.
Automation Capabilities through the Bundle: Automation & Reporting
Standard Automation (available immediately):
- Projects: Automatic archiving of inactive projects, milestone notifications
- Issues: Status updates, escalations, auto-close on inactivity, assignment by rules
- Spent time: Reminders, validation, automated bookings
Extended Automation (with additional AlphaNodes Plugins):
- HRM Plugin: Onboarding processes, automatic employee updates
- DB Plugin: Asset management, inventory updates, license expiration reminders
- Passwords Plugin: compliance checks, security audits
- ServiceDesk Plugin: Customer service workflows, SLA management, issue routing by priority
Professional workflow automation for immediate business value
Save up to 80% time on repetitive tasks. Our multilingual Redmine plugins increase productivity and ROI. 12 months support and updates included.
Note: Automation Plugin requires Reporting Plugin as base. Available as bundle Automation & Reporting or Enterprise+.
Buy Automation Plugin v4.5.0
Affordable prices regardless of your team size
1 Does not run stand-alone. Requires Redmine Reporting.